FAQ

Alipay Diamond members receive a 3-month Sands LifeStyle – Elite tier membership with benefits as outlined at www.marinabaysands.com/sandslifestyle.

Alipay Platinum members receive a 3-month Sands LifeStyle – Prestige tier membership* with benefits as outlined at www.marinabaysands.com/sandslifestyle.

Present your Alipay membership status at any Sands LifeStyle counter to upgrade your Sands LifeStyle membership accordingly.

Accumulate spending of more than S$15,000 for Elite tier and S$1,500 for Prestige tier with your membership card within the first 3 months to maintain your membership status for another 9 months, enjoying a total of 12 months membership benefits.

If the spending criteria is not met within the first 3 months of membership, your membership status will be downgraded to the Prestige or LifeStyle tier accordingly.

Yes, you will need to present your physical membership card.

No, the membership card and the benefits are not transferrable. PIN and identity verification are required when you use your membership card at participating outlets.

Visit any Sands LifeStyle Counter for assistance and to get a replacement card.

You may speak to the hosts at Sands LifeStyle Counters, call the Sands LifeStyle 24-hour hotline at +65 6688 8981 or email SandsLifeStyle@MarinaBaySands.com.

Complimentary Elite tier upgrade from Sands Alliance may be redeemed once per membership account. For example, ICBC cardholders who have redeemed an Elite upgrade offer before will not be eligible for another ICBC or UnionPay cardholder card tier upgrade.

To qualify for a Prestige Upgrade, you can make purchases at any outlets. The process for upgrading depends on whether the outlet is Sands Rewards Outlets:

Sands Rewards Outlets (where you can earn Resort Dollars:

  • Present your membership card upon purchasing, spending at these stores is automatically recorded on your Sands Lifestyle membership. You do not need to present a receipt. Simply visit the Sands Lifestyle counter to enjoy your upgrade.

Non-Sands Rewards Outlets (where you cannot earn Resort Dollars):

  • You must present the receipt from the same day’s purchase at the Retail Concierge Counter. Once verified, proceed to the Sands Lifestyle counter to enjoy your upgrade.

Retail Concierge Counter Locations:

  • Near Sands Expo & Convention Center, open daily from 10:30 AM to 11:00 PM.
  • L1-80, near Black Tap Craft Burgers & Beer, open daily from 10:30 AM to 9:00 PM.

TERMS & CONDITIONS

  • Promotion is valid till 31 Dec 2027.
  • * All discretionary upgrades to Sands LifeStyle Prestige tier will require members to make a same calendar day min. spend before qualifying for complimentary upgrade. Payment for the Qualifying Spend may be made with cash, NETS, credit or debit card, funds transfer service, online payment platform or digital payment system but not via a Resort Dollars redemption.
  • Full-day parking benefits are limited to cardholders enjoying the Elite membership upgrade and are limited to a maximum of 10 redemptions per month. Cardholders enjoying the Prestige membership can redeem parking privileges from as low as $4 Resort Dollars with any minimum spending using their Sands LifeStyle card.
  • This promotion is valid for one-time redemption per member. Members who have redeemed an Elite upgrade offer under Sands Alliance will not be eligible for another.

Other Terms and Conditions apply.