FAQ

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Re-opening

What has re-opened at Marina Bay Sands?

The Hotel, ArtScience Museum, Casino, Sands SkyPark, The Shoppes at Marina Bay Sands, Sands Expo & Convention Centre, restaurants and attractions, including Digital Light Canvas and Sampan Rides, have resumed operations.

Please refer to the list below:

Venues

Open to:

Hotel

All

ArtScience Museum, Digital Light Canvas, SkyPark Observation Deck and Sampan Rides

All. E-tickets are available for Digital Light CanvasMuseumSkyPark Observation Deck and Sampan Rides prior to visit.

Sands Expo & Convention Centre

All

Casino

Sands Rewards Club or Paiza members; and/or existing Annual Levy Holders.

The Shoppes at Marina Bay Sands
View the full list of stores here.

All

Restaurants operated by Marina Bay Sands:
Adrift, Black Tap, Bread Street Kitchen, Club55, CUT, db Bistro & Oyster Bar, KOMA, LAVO, Mott 32, Origin+Bloom, Renku, RISE, Spago, SweetSpot, Yardbird

All. Reservations are required.

Banyan Tree Spa

All. Reservations are required.

MARQUEE Nightclub and Sands Theatre remains closed until further notice.

Our nightly light and water show on the Event Plaza - Spectra - also remains suspended until further notice.

We will update when we have more details.

As Marina Bay Sands resumes business, we have introduced a slew of measures with the health and well-being of our guests, Team Members and community in mind.

Visitors who enter the IR are screened for their temperature and are required to log in via the Government’s SafeEntry system for contact tracing purposes.

The IR has also been certified as SG Clean, which is a hygiene and sanitation quality certification by the Singapore Government; and certified under the Bureau Veritas SafeGuard™ Hygiene Excellence and Safety Label for meeting international hygiene and safety standards within the hospitality industry.

We have stepped up our cleaning and sanitisation procedures throughout the property. More information on these measures can be found on our website.

Marina Bay Sands is pleased to be certified as SG Clean by the Singapore Government in recognition of our commitment towards the highest levels of sanitisation and hygiene. The SG Clean Quality mark applies to the entire integrated resort and highlights our commitment to safeguard our communities’ well-being, by adhering to the Government’s sector specific sanitisation and hygiene checklists, covering areas such as management oversight, cleaning methodology, toilet cleanliness and general public hygiene.

Marina Bay Sands was awarded the highly lauded SafeGuard™ Hygiene Excellence and Safety Label by Bureau Veritas (BV), a nearly 200-year-old world leading provider in testing, inspection and certification.

The BV SafeGuard Hygiene Excellence and Safety Label is designed to support the operational restart activities in the hospitality and restaurant industries globally. It is awarded to a site following independent verification of compliance with a rigorous sanitary protocol by a qualified Bureau Veritas auditor. As a recipient of this Label, Marina Bay Sands has demonstrated that it has achieved set standards that keep hygiene and safety at the forefront, and mitigated the risk of virus spread across property.

Besides the mandatory SafeEntry check-in system, guests will need to undergo temperature checks. Any individual – whether they are visitors, staff, tenants or suppliers – will be declined entry if they display a temperature of 38 degrees Celsius and above.

All guests are requested to follow government guidelines and advice relating to safe distancing, personal hygiene, wearing of masks, and staying home if they are unwell.

In light of venue capacity restrictions and safe distancing measures, entry requirements in certain facilities have been introduced to manage crowds. For instance, access to the Infinity Pool is managed through a queue system, which limits use of the pool to one hour per day, per guest room. The system allows us to control access while ensuring all guests have the opportunity to experience the pool.

We also encourage guests to pre-purchase tickets to our attractions (ArtScience Museum, SkyPark Observation Deck, Digital Light Canvas and Sampan Rides) online before visiting Marina Bay Sands. 

Access to the Infinity Pool and Fitness Club will be staggered to reduce capacity through a queue management system. Hotel guests are required to make their pool session booking via SMS upon confirmation of their room reservation. Access to the pool is limited to a maximum of one hour per room, per day, to ensure all guests have the opportunity to experience the pool.

Hotel guests are also required to register their interest to use the Fitness Club via the same queue management system, and be issued a queue number as they await their turn to access the facility. Guests can utilise the gym facilities up to a maximum of an hour per visit.

Marina Bay Sands is no longer a Stay Home Notice (SHN) hotel. There are currently no individuals serving their 14-day SHN with us.

If you currently have a booking with us and are affected by prevailing travel restrictions, we will allow full changes or cancellations without any penalties, to 5 days prior to arrival, as long as your arrival date is before 30 Jun 2021.

For arrival date after 30 Jun 2021, we will only allow full changes to a reservation. Changes to a future date will also be subject to room availability and rate differences.

This policy also applies for bookings made via online travel agents or other third-party travel platforms. However, if your booking is made through a third-party site or party, please contact them directly as additional policies may apply.

If you have specific concerns regarding your booking, please email room.reservations@marinabaysands.com for us to get back to you.

Health advisories and latest information on the local disease situation are available on the Singapore Ministry of Health website at https://www.moh.gov.sg/covid-19. For queries, please call the MOH general enquiry hotline at 1800 333 9999.

Travelers should also check the current restrictions and conditions associated with travel to Singapore.

For the latest global situation, you may wish to refer to information on the World Health Organisation website at www.who.int.

Yes, we are accepting guests on the Green/Fast Lane arrangement, or who have an Air Travel Pass.

We have designated specific rooms for guests on the Green/Fast Lane/Air Travel Pass arrangement, which undergo the same safety and hygiene protocols as the rest of the Hotel. Upon arrival, the guests will check in at a segregated location and then directed to their rooms via a designated lift lobby. They are to remain isolated in their assigned rooms until their test results return negative. Should a guest decide to continue staying with us after receiving a negative test result, he/she will be transferred to a new hotel room.

No. Green/Fast-Lane/Air Travel Pass travellers are not required to serve SHN. However, the traveller must remain isolated in his/her assigned room during the isolation period until the test result is released. This isolation period could take up to one to two days.  More information can be found here.

Rooms

What time is check-in and check-out?

Our standard check-in time is 3:00pm and check-out time is 11:00am.

Early check-ins are subject to availability. To guarantee an early check in, we recommend guests to book the room one night in advance. If your room is not ready for check-in, we will register you first and assist you to store your luggage. You will be given temporary keycards to  access the Sands SkyPark Infinity Pool, Observation Deck, and the  fitness centre until your room is ready.

A half-day room charge may be incurred for a late check-out between 12pm to 6pm. For a later check-out after 6pm, a full day room charge will apply.

Yes. We have non-smoking and smoking rooms available, they are subject to availability upon arrival.

Yes, you can request for an extra bed per room. An additional charge will apply. For assistance, please contact our room reservations team on +65 6688 8888 (between 8am to 8pm daily, Singapore timing), or email us here.

Yes, you can request for a baby cot at no additional cost. For assistance, please contact our room reservations team on +65 6688 8888 (between 8am to 8pm daily, Singapore timing), or email us here

In Singapore the power plugs and sockets are of type G. The standard voltage is 230 V and the standard frequency is 50 Hz. We provide an international power adaptor in all of our hotel rooms. It is placed on the writing desk in the room.

  • King bed is 180*198*29cm.
  • Twin bed is 122*198*98cm.
  • Sofa bed is 47*72 inches and roll-away bed is 36*72 inches.

Yes, you may store your luggage before and after check-out with our Bell Desk at either Hotel Tower 1 or 3 Lobby. You may also call our Express Service Team by using the phone in your hotel room to assist you with your luggage.

The Infinity Pool is only accessible to our hotel guests. Alternatively, you may wish to visit the Observation Deck to enjoy views of the city's skyline, or dine at any of our rooftop restaurants and bars. For more information on the rooftop restaurants, please click here.

In line with the government’s mandatory safe distancing measures, we have put in place new enhanced hygiene and safe distancing protocols. As such, access to the Infinity Pool is staggered in order to manage the reduced capacity. The queue system allows us to control access while ensuring all guests have the opportunity to experience the pool. 

We regret any inconvenience caused.

Amenities & Services

Does the hotel provide an Internet access?

Yes, complimentary Internet access is provided at the hotel.

We do not provide complimentary parking for hotel guests. Hotel guests can request for concessionary coupons from the Front Desk for self-parking at S$8.56 per entry. 

Valet Parking is also available at Hotel Tower 1 at S$12.84 per 24 hours (multiple entries are allowed).

Marina Bay Sands does not provide shuttle services. Private transfer options are available for both direct airport transfers and transport to other destinations. To find out more on the charges, please click here

Skypark

Can I purchase tickets on-site?

While on-site ticket sales are available, visitors are encouraged to pre-purchase their tickets online prior to visit.

Sands SkyPark Observation Deck has re-opened with enhanced hygiene and safe distancing protocols. Measures include:

  • Temperature screening and SafeEntry login
  • Safe distancing measures: Capacities within the attractions will be reduced, especially during peak periods. Safe Distancing Ambassadors are deployed to disperse crowds and ensure measures are adhered to.
  • Enhanced hygiene protocol: Hourly disinfection of all high-touch points
  • Enhanced protection: Surgical masks will be worn by all staff, while those facing guests directly will wear face shields. Hand sanitisers are readily available.

The CE LA VI operated gift shop located at the Sands SkyPark Observation Deck operates every Wednesday to Sunday (closed on Monday and Tuesday). The gift shop located at B1 of Tower 3 remains closed until further notice.

Prams are allowed on the Observation Deck. However, if you would like to store your pram, please approach our Guest Services Desk at Hotel Tower 3 Lobby for assistance. 

The following items cannot be brought to the Sands SkyPark Observation Deck:

  • Unmanned aircraft, such as radio-controlled aircraft, drones and remote-controlled kites
  • Luggage, professional photography equipment and video-recording equipment (such as tripods, lights and reflectors)
  • Pre-purchased food and beverages. Snacks are available for purchase at Sands SkyPark
  • Glass bottles and aluminium cans
  • Pets (only service animals are permitted)
  • Aerosol cans, firearms, knives (including pocket knives), box cutters or weapons of any kind
  • Chairs, picnic blankets, signs, sticks, poles, laser pointers, whistles, air horns, bull horns, fireworks, illegal substances/narcotics, pepper spray, mace and any item deemed by management to be dangerous or inappropriate.
  • Prohibited items, excluding pets, weapons and illegal substances/narcotics, may be checked with the Guest Services Desk located at the entrance of Tower 3. Items may be subject to physical or electronic security screening.
  • Whilst umbrellas are not prohibited, it is strongly recommended that guests do not open them while on Sands SkyPark Observation Deck as the area is prone to strong gusts of wind.
  • The Management is not responsible for loss of items or injuries sustained.
  • Unlawful items that are discovered during security checks are subject to being confiscated and the person in possession of those items may be handed to the Police.

Access to the Infinity Pool is exclusive to Hotel Guests and hotel key cards must be presented upon entry.

Yes, we accept group bookings. Please email us here for further enquiries.

Sands SkyPark is unsheltered and subject to inclement weather. Should extreme rain or lightning occur, it may be closed temporarily for the safety of our guests. Ticketholders who have entered Sands SkyPark less than one hour prior to closure may be entitled to a refund. 

ArtScience Museum

Why can't I book tickets a month in advance?

Tickets are only for sale on a monthly basis.

While on-site ticket sales are available, visitors are encouraged to pre-purchase their tickets online prior to visit.

  • Safe Entry: Temperature screening and mandatory digital check-in via the Government’s SafeEntry system for contact tracing purposes.
  • Reduced capacity: While the Museum’s Box Office will reopen, we advise guests to pre-purchase tickets online prior to their visit, due to limits in venue capacity and timed entry to exhibitions. Each guest is limited to 5 tickets per purchase. Guided tours and programmes will remain suspended.
  • Safe distancing: Safe Distancing Ambassadors are deployed to look out for groups of more than 5 visitors and remind them of safe distancing guidelines.
  • Enhanced hygiene protocol: Increased frequency of cleaning and disinfection of common spaces, high touch surfaces, such as counters and kiosks, as well as equipment. Hand sanitisers are placed in common areas and at all artworks.
  • Programmes: All education activities and programmes will continue to be available online at our ArtScience at Home webpages.

Please also note that in light of safe management measures, the following artworks will be temporarily unavailable for public interaction. They are:

  • Future World - Sliding through the Fruit Field
  • 2219: Futures Imagined - Blooming and Everything but Gold

Tickets are valid for a single entry only. Re-entry is not allowed.

Prams are not allowed within the exhibitions. We have a dedicated storage area for prams within the museum. Please feel free to approach our ushers in the Museum for assistance. 

Kindly note that the use of tripod, selfie sticks, flash photography is prohibited, unless otherwise stated.

To film in the galleries, prior permission is required. For inquiries on photoshoots, please email us here.

Admission timings to exhibitions are strictly observed. Late arrival may result in non-admittance, and visitors may only enter the exhibition at the next available time slot, subject to the Museum’s discretion.

Group tours are currently suspended until further notice.

General

How is the weather like in Singapore? / How is the climate in Singapore?

Singapore is a tropical country. For more information on the climate/weather in Singapore, please click here.

Estimated cost of a metered taxi ride, ranges between S$20-S$40. The journey is about 20-30 minutes, depending on traffic conditions. 

Marina Bay Sands does not act as a local contact in the Visa application process. If you are unable to furnish a Letter of Invitation (LOI) from a local contact, you may approach your Embassy to issue a LOI to support your Visa application.

We do not have a children play area. However, you may consider visiting the ArtScience Museum which has exhibitions that are highly recommended for families and children. Other attractions for young families include the Sampan ride and Digital Light Canvas.

You can approach our Front Desk for foreign exchange. Alternatively, we do have several automated teller machines (ATMs) available around The Shoppes and the casino. You can also change money at Far East Exchange at the following locations:

  • L1-06, Bay Level, The Shoppes at Marina Bay Sands
  • B1-03, Coach Bay, Marina Bay Sands Hotel Tower 1

You may approach any of the Sands Rewards LifeStyle counters located around Marina Bay Sands, or sign up for a free membership online here. For a full list of benefits, please click on the 'Rewards Programme' tab on our website.

Visitors are welcome to  visit any of the rooftop restaurants and bars located on the Sands SkyPark. For more information, please click here.

Yes. They are available for purchase at the B2 Retail Concierge Counter, Canal Level. For bulk purchases above S$2,000, please email us here.

Yes, most areas on property are wheelchair friendly.

Casino

What are the Casino operating hours?

The Casino operates 24 hours daily, as it did before the Circuit Breaker closure.

We have implemented a number of new practices and procedures to prioritize the health and well-being of our guests and Team Members. In the initial period of re-opening, MBS is restricting access into the Casino to operate in a safe and controlled environment, and to facilitate implementation of safe distancing measures, including capacity limits.

The Casino will only be accessible to:

  • Sands Rewards Club (SRC) and Paiza members 
  • and/or existing Annual Levy Holders 

Entry restrictions will be assessed continuously against the evolving COVID-19 situation and prevailing government guidelines on venue capacity.

Yes, subject to meeting the Social Safeguard and Entry Levy criteria. Information on the purchase of the Entry Levy can be found here.

Those who can purchase Annual Levy during this initial re-opening period:

  • Sands Rewards Club (SRC) and Paiza members
  • Existing Annual Levy holders
  • Patrons whose Annual Levy expired on or after 7 Apr 2020

You may renew your Annual Levy at any of our Casino entrances.

Under existing regulations, the Annual Levy cannot be extended or refunded in any form as a result of the Casino closure due to the COVID-19 Circuit Breaker.

We have implemented a number of new practices and procedures to prioritize the health and well-being of our guests and Team Members. 

Visitors who enter the IR are screened for their temperature and are required to log in via our proprietary entry system (MBS SafeEntry), which incorporates both our loyalty membership requirements as well as the national digital check-in system for contact tracing.

MBS has been certified as SG Clean, which is a hygiene and sanitation quality certification by the Singapore Government. We have also increased our deep cleaning procedures throughout the IR. 

The Casino has also implemented the following enhanced safety measures:

  • Safe distancing measures
    • Limitations on the number of patrons in private salons and at each gaming table and gaming machine
    • 2 players per Table on Level B2M and Level 1 
    • 3 players per Table on Atrium Level 2
    • Electronic gaming machines will be placed at least one metre apart and will only allow 1 player per alternative Slot/ETG Machine
  • Restricted access to Casino
    • We are restricting access to the Casino to certain groups in order to maintain a controlled environment
  • Public area sanitisation
    • High-touch areas and equipment will be cleaned and wiped down on a frequent basis, while more than 800 hand sanitiser stations will be placed throughout the gaming floor, including at every table and high-touch area
  • Enhanced hygiene protocol
    • Deep cleaning of gaming pits, furniture and fixtures, including chips and gaming equipment, will be carried out on a regular schedule
  • Minimise interactions
    • We are scheduling more frequent rotations of manpower on the gaming floor to minimise our Team Members’ direct contact with patrons
  • Optimise protection
    • All gaming Team Members will sanitise their hands before and after shifts at gaming tables/pits. Customer-facing Team Members will wear both a mask and a face shield
  • Better air quality
    • Fresh air intake will be maximised to increase external air flow into the building. The Casino air handling units are also equipped with high-quality hospital-grade HEPA filters
  • Safe Management Officers
    • We have appointed over 200 Safe Management Officers (SMO) around the Casino to assist in the implementation of our safe management measures

Find out more about our safety and cleanliness measures here.