FAQ
FAQ

FREQUENTLY ASKED QUESTIONS

ROOMS

Our standard check-in time is 3pm and check-out time is 11am.

Early check-ins are subject to availability. To guarantee an early check in, we recommend guests to book the room one night in advance. If your room is not ready for check-in, we will register you first and assist you to store your luggage. You will be given temporary keycards to access the SkyPark Infinity Pool, SkyPark Observation Deck, and the fitness centre until your room is ready.

Late check-outs are available on request subject to room availability and occupancy levels. Please check with MBS’ Front Desk at least 24 hours prior to your departure on availability of late check-out. A half-day room charge may be imposed for late check-outs between 11am to 6pm and a full day room charge may be imposed for late check-outs after 6pm.

Yes. We have non-smoking and smoking rooms available, they are subject to availability upon arrival.

Yes, you can request for an extra bed per room. An additional charge will apply. For assistance, please contact our room reservations team on +65 6688 8888 (between 8am to 8pm daily, Singapore timing), or email us here.

Yes, you can request for a baby cot at no additional cost. For assistance, please contact our room reservations team on +65 6688 8888 (between 8am to 8pm daily, Singapore timing), or email us here. 

In Singapore the power plugs and sockets are of type G. The standard voltage is 230V and the standard frequency is 50Hz. We provide an international power adaptor in all of our hotel rooms. It is placed on the writing desk in the room.

  • King bed is 180*198*29cm.
  • Twin bed is 122*198*98cm.
  • Sofa bed is 47*72 inches and roll-away bed is 36*72 inches.

Yes, you may store your luggage before and after check-out with our Bell Desk at either Hotel Tower 1 or 3 Lobby. You may also call our Express Service Team by using the phone in your hotel room to assist you with your luggage.

The SkyPark Infinity Pool is only accessible to our hotel guests. Alternatively, you may wish to visit the SkyPark Observation Deck to enjoy views of the city's skyline, or dine at any of our rooftop restaurants and bars. For more information on the rooftop restaurants, please click here.

The capacity limit of our hotel rooms/suites for registered guests and visitors is subject to guest room category and any further restrictions in the fire and safety code applicable to the Hotel. 

AMENITIES & SERVICES

Yes, complimentary internet access is available throughout the resort.

We do not provide complimentary parking for hotel guests. Hotel guests can request concessionary coupons from the Front Desk for self-parking at S$12.84 per entry. Valet Parking is also available at Hotel Tower 1 for S$22 per 24 hours (multiple entries are allowed).

Sands LifeStyle members enjoy parking privileges based on their membership tiers.

  • All members can earn 20% Resort Dollars on public self-parking fees incurred
  • Prestige members can redeem a self-parking ticket for $4 Resort Dollars with a same calendar day spend
  • Elite members enjoy complimentary parking with a same calendar day spend
  • Paiza members enjoy complimentary parking

Learn more about parking options for non-hotel guests here.

Marina Bay Sands does not provide shuttle services. Private transfer options are available for both direct airport transfers and transport to other destinations. To find out more about the charges, please click here. 

Wheelchairs, prams and umbrellas are available for complimentary loans at any Retail Concierge Counter. These items are available on a first-come, first-served basis.

Our friendly, award-winning Retail Concierge team offers assistance with restaurant reservations, sales of gift and hotel stay certificates and shoeshine service.

SKYPARK OBSERVATION DECK

 While on-site ticket sales are available, visitors are encouraged to pre-purchase their tickets online prior to visit.

Yes, we accept group bookings. Kindly contact museumgroupbooking@marinabaysands.com for more information.

The CÉ LA VI operated gift shop located at the SkyPark Observation Deck operates every Wednesday to Sunday (closed on Monday and Tuesday). The gift shop located at the lobby of Tower 3 remains closed until further notice.

Prams are allowed on the observation deck. However, if you would like to store your pram, please approach our Guest Services Desk at Hotel Tower 3 Lobby for assistance. 

The following items cannot be brought to the SkyPark Observation Deck:

  • Unmanned aircraft, such as radio-controlled aircraft, drones and remote-controlled kites
  • Luggage, professional photography equipment and video-recording equipment (such as tripods, lights and reflectors)
  • Pre-purchased food and beverages. Snacks are available for purchase at SkyPark Observation Deck
  • Glass bottles and aluminium cans
  • Pets (only service animals are permitted)
  • Aerosol cans, firearms, knives (including pocket knives), box cutters or weapons of any kind
  • Chairs, picnic blankets, signs, sticks, poles, laser pointers, whistles, air horns, bull horns, fireworks, illegal substances/narcotics, pepper spray, mace and any item deemed by management to be dangerous or inappropriate.
  • Prohibited items, excluding pets, weapons and illegal substances/narcotics, may be checked with the Guest Services Desk located at the entrance of Tower 3. Items may be subject to physical or electronic security screening.
  • Whilst umbrellas are not prohibited, it is strongly recommended that guests do not open them while on SkyPark Observation Deck as the area is prone to strong gusts of wind.
  • The Management is not responsible for loss of items or injuries sustained.
  • Unlawful items that are discovered during security checks are subject to being confiscated and the person in possession of those items may be handed to the Police.

Access to SkyPark Infinity Pool is exclusive to hotel guests and hotel key cards must be presented upon entry.

SkyPark Observation Deck is unsheltered and subject to inclement weather. Should extreme rain or lightning occur, it may be closed temporarily for the safety of our guests. Ticketholders who have entered SkyPark Observation Deck less than one hour prior to closure may be entitled to a refund.

ARTSCIENCE MUSEUM

Tickets are only for sale on a monthly basis.

While on-site ticket sales are available, visitors are encouraged to pre-purchase their tickets online prior to visit.

Tickets are valid for a single entry only. Re-entry is not allowed.

Prams are not allowed within the exhibitions. We have a dedicated storage area for prams within the museum. Please feel free to approach our ushers in the Museum for assistance. 

Kindly note that the use of tripod, selfie sticks, flash photography is prohibited, unless otherwise stated.

To film in the galleries, prior permission is required. For inquiries on photoshoots, please contact us here.

Yes, group bookings are available at ArtScience Museum. Kindly contact museumgroupbooking@marinabaysands.com for more information.

GENERAL

Scammers have become increasingly creative and are preying on unsuspecting victims through commonly used platforms, such as mobile text messages, phone calls, social media advertisements, QR codes or email.

These scams have become very prevalent and often target individuals who have a relationship with well-known entities, from government bodies to corporate brands.

We have become aware of fraudulent websites and communications claiming to represent Marina Bay Sands. Please note that Marina Bay Sands:

  • Does not offer any online or remote gambling services, nor are we associated with any gambling website service providers; and
  • Will never request membership-related information or other personal identification info in text messages or by email.

If you receive a suspicious-looking message claiming to be from Marina Bay Sands and asking for your membership details, or asking you to click on external links that do not belong to Marina Bay Sands, you may wish to do the following:

  • Call our Call Centre at +65 6688 8868 to verify the authenticity of the message;
  • Report the scam messages to the Police so that the authorities can investigate those telephone numbers. Marina Bay Sands will cooperate with the authorities to facilitate them with their investigations;
  • Subscribe to ScamShield so that scam messages and calls from numbers used in illegal activities can be automatically blocked or sent to your phone’s junk folder. The ScamShield app is developed by the National Crime Prevention Council (NCPC), in collaboration with Open Government Products (OGP), a division of the Government Technology Agency and the Singapore Police Force. Please visit https://www.scamshield.org.sg/ for more details.

Additionally, you may wish to find out more about the prevalence of scams happening around us at https://www.scamalert.sg/.

Thank you for staying vigilant at all times.

Click here for more information.

Singapore is a tropical country. For more information on the climate/weather in Singapore, please click here.

Estimated cost of a metered taxi ride, ranges between S$20-S$40. The journey is about 20 – 30 minutes, depending on traffic conditions.

Marina Bay Sands does not act as a local contact in the Visa application process. If you are unable to furnish a Letter of Invitation (LOI) from a local contact, you may approach your Embassy to issue a LOI to support your Visa application.

We do not have a children play area. However, you may consider visiting the ArtScience Museum which has exhibitions that are highly recommended for families and children. Other attractions for young families include the Sampan ride and Digital Light Canvas.

You can approach our Front Desk for foreign exchange. Alternatively, we do have several automated teller machines (ATMs) available around The Shoppes and the casino. You can also change money at Far East Exchange located at The Shoppes, #01-06.

You may approach any of the Sands LifeStyle counters located around Marina Bay Sands, or sign up for a free membership online here. For a full list of benefits, please click on the 'Rewards Programme' tab on our website.

Yes. They are available for purchase at the Retail Concierge Counter on Level B2. For bulk purchases above S$2,000, please email us here.

Yes, most areas on property are wheelchair friendly.

CASINO

The Casino operates 24 hours daily.

The Casino is open to patrons aged 21 and above.

Yes, subject to meeting the Social Safeguard and Entry Levy criteria. Information on the purchase of the Entry Levy can be found here.