FAQ

We will update when we have more details.

Marina Bay Sands has introduced a slew of measures with the health and well-being of our guests, Team Members and community in mind.

Visitors who enter the IR are screened for their temperature and must use the TraceTogether app or Token to enter the premises. 

The IR has also been certified as SG Clean, which is a hygiene and sanitation quality certification by the Singapore Government; and certified under the Bureau Veritas SafeGuard™ Hygiene Excellence and Safety Label for meeting international hygiene and safety standards within the hospitality industry.

All team members working on property are covered by our enhanced Rostered Routine Testing (RRT) regime using Polymerase Chain Reaction (PCR) tests. RRT takes place every 14 or 28 days, based on job profiles and risk exposure.

Marina Bay Sands is pleased to be certified as SG Clean by the Singapore Government in recognition of our commitment towards the highest levels of sanitisation and hygiene. The SG Clean Quality mark applies to the entire integrated resort and highlights our commitment to safeguard our communities’ well-being, by adhering to the Government’s sector specific sanitisation and hygiene checklists, covering areas such as management oversight, cleaning methodology, toilet cleanliness and general public hygiene.

Marina Bay Sands was awarded the highly lauded SafeGuard™ Hygiene Excellence and Safety Label by Bureau Veritas (BV), a nearly 200-year-old world leading provider in testing, inspection and certification.

The BV SafeGuard Hygiene Excellence and Safety Label is designed to support the operational restart activities in the hospitality and restaurant industries globally. It is awarded to a site following independent verification of compliance with a rigorous sanitary protocol by a qualified Bureau Veritas auditor. As a recipient of this Label, Marina Bay Sands has demonstrated that it has achieved set standards that keep hygiene and safety at the forefront, and mitigated the risk of virus spread across property.

Besides mandatory check-in via the TraceTogether app or Token, guests will need to undergo temperature checks. Any individual – whether they are visitors, staff, tenants or suppliers – will be declined entry if they display a temperature of 38 degrees Celsius and above.

All guests are requested to follow government guidelines and advice relating to safe distancing, personal hygiene, wearing of masks, and staying home if they are unwell.

In light of venue capacity restrictions and safe distancing measures, entry requirements in certain facilities have been introduced to manage crowds. For instance, access to the Infinity Pool is managed through a queue system, which limits use of the pool to 1 hour 15 mins per day, per guest room. The system allows us to control access while ensuring all guests have the opportunity to experience the pool.

We also encourage guests to pre-purchase tickets to our attractions (ArtScience Museum, SkyPark Observation Deck, Digital Light Canvas and Sampan Rides) online before visiting Marina Bay Sands. 

Guests are required to secure a registration time slot to check-in via SMS, within 24 hours prior to arrival.

Access to the Infinity Pool and Fitness Club will also be staggered to reduce capacity through a queue management system. Hotel guests are required to make their pool session booking via SMS within 24 hours of your arrival date. Access to the pool is limited to a maximum of 1 hour 15 mins per room, per day, to ensure all guests have the opportunity to experience the pool.

Hotel guests are also required to register their interest to use the Fitness Club via the same queue management system, and be issued a queue number as they await their turn to access the facility. Guests can utilise the gym facilities up to a maximum of an hour per visit.

Marina Bay Sands is not a SHN Dedicated Facility assigned by the Singapore government to cater to travellers from high-risk countries. However, we are currently able to accommodate guests arriving via Safe Travel Lanes, who need to serve either a 7-day or *14-day SHN period. These travellers are required to remain in their designated rooms and will only be allowed to leave their rooms at the end of their SHN period after obtaining negative results on their mandatory PCR test and/or antigen rapid tests (based on their SHN period).

More information on the eligibility of travellers to enter Singapore via Safe Travel Lanes can be found via the ICA website.

*For travellers who are fully vaccinated and are eligible to serve their 14-day SHN at a suitable accommodation of their choice (e.g residential address, hotels, or serviced apartments).

If you currently have a booking with us and are affected by prevailing travel restrictions, we will allow full changes or cancellations without any penalties, to 2 days prior to arrival, as long as your arrival date is before 31 October 2021.

For arrival date after 31 October 2021, we will only allow full changes to a reservation. Changes to a future date will also be subject to room availability and rate differences.

This policy also applies for bookings made via online travel agents or other third-party travel platforms. However, if your booking is made through a third-party site or party, please contact them directly as additional policies may apply.

If you have specific concerns regarding your booking, please email room.reservations@marinabaysands.com for us to get back to you.

Health advisories and latest information on the local disease situation are available on the Singapore Ministry of Health website at https://www.moh.gov.sg/covid-19. For queries, please call the MOH general enquiry hotline at 1800 333 9999.

Travelers should also check the current restrictions and conditions associated with travel to Singapore.

For the latest global situation, you may wish to refer to information on the World Health Organisation website at www.who.int.

Yes, we are accepting guests on the Reciprocal Green Lane, Vaccinated Travel Lane, or who have an Air Travel Pass.

We have designated specific rooms for guests on the Reciprocal Green Lane/Vaccinated Travel Lane/Air Travel Pass arrangement, which undergo the same safety and hygiene protocols as the rest of the Hotel.

Upon arrival, the guests will check in at a segregated location and then directed to their rooms via a designated lift lobby. They are to remain isolated in their assigned rooms until their test results return negative. Should a guest decide to continue staying with us after receiving a negative test result, he/she will be transferred to a new hotel room.

Kindly note that travellers arriving via the Reciprocal Green Lane (RGL) will not be allowed to use Hotel facilities such as the pool and/or gym, nor enter the casino, even if they have a negative Covid-19 test result. These travellers will also need to adhere to the 14-day controlled itinerary for the duration of their stay.

No. Reciprocal Green Lane, Vaccinated Travel Lane, and Air Travel Pass travellers are not required to serve SHN. However, the traveller must remain isolated in his/her assigned room during the isolation period until the test result is released. This isolation period can take up to 24 hours.

Travellers under the Vaccinated Travel Lane arrangement must also undergo post-arrival Covid-19 PCR tests at a designated clinic by 1500hrs on Day 3 and Day 7 of their arrival in Singapore.  More information can be found here.

Early check-ins are subject to availability. To guarantee an early check in, we recommend guests to book the room one night in advance. If your room is not ready for check-in, we will register you first and assist you to store your luggage. You will be given temporary keycards to  access the SkyPark Infinity Pool, Observation Deck, and the fitness centre until your room is ready.

A half-day room charge may be incurred for a late check-out between 12pm to 6pm. For a later check-out after 6pm, a full day room charge will apply.

Yes. We have non-smoking and smoking rooms available, they are subject to availability upon arrival.

Yes, you can request for an extra bed per room. An additional charge will apply. For assistance, please contact our room reservations team on +65 6688 8888 (between 8am to 8pm daily, Singapore timing), or email us here.

Yes, you can request for a baby cot at no additional cost. For assistance, please contact our room reservations team on +65 6688 8888 (between 8am to 8pm daily, Singapore timing), or email us here. 

In Singapore the power plugs and sockets are of type G. The standard voltage is 230 V and the standard frequency is 50 Hz. We provide an international power adaptor in all of our hotel rooms. It is placed on the writing desk in the room.

• King bed is 180*198*29cm.
• Twin bed is 122*198*98cm.
• Sofa bed is 47*72 inches and roll-away bed is 36*72 inches.

Yes, you may store your luggage before and after check-out with our Bell Desk at either Hotel Tower 1 or 3 Lobby. You may also call our Express Service Team by using the phone in your hotel room to assist you with your luggage.

The Infinity Pool is only accessible to our hotel guests. Alternatively, you may wish to visit the Observation Deck to enjoy views of the city's skyline, or dine at any of our rooftop restaurants and bars. For more information on the rooftop restaurants, please click here.

In line with the government’s mandatory safe distancing measures, we have put in place new enhanced hygiene and safe distancing protocols. As such, access to the Infinity Pool is staggered in order to manage the reduced capacity. The queue system allows us to control access while ensuring all guests have the opportunity to experience the pool. 

We regret any inconvenience caused.

From 10 August, Marina Bay Sands only permits a maximum of five unique individuals in each hotel room/suite on any single day.

We do not provide complimentary parking for hotel guests. Hotel guests can request for concessionary coupons from the Front Desk for self-parking at S$8.56 per entry. 

Valet Parking is also available at Hotel Tower 1 at S$12.84 per 24 hours (multiple entries are allowed).

Marina Bay Sands does not provide shuttle services. Private transfer options are available for both direct airport transfers and transport to other destinations. To find out more on the charges, please click here. 

SkyPark Observation Deck has re-opened with enhanced hygiene and safe distancing protocols. Measures include:

• TraceTogether-only venue: Present your TraceTogether App or Token for SafeEntry check-in.
• Safe distancing measures: Capacities within the attractions will be reduced, especially during peak periods. Safe Distancing Ambassadors are deployed to disperse crowds and ensure measures are adhered to.
• Enhanced hygiene protocol: Hourly disinfection of all high-touch points
• Enhanced protection: Surgical masks will be worn by all staff, while those facing guests directly will wear face shields. Hand sanitisers are readily available.

Yes, we accept group bookings. However, please note that group sizes cannot exceed five persons. Please email us for further enquiries.

The CE LA VI operated gift shop located at the SkyPark Observation Deck operates every Wednesday to Sunday (closed on Monday and Tuesday). The gift shop located at B1 of Tower 3 remains closed until further notice.

Prams are allowed on the Observation Deck. However, if you would like to store your pram, please approach our Guest Services Desk at Hotel Tower 3 Lobby for assistance. 

The following items cannot be brought to the SkyPark Observation Deck:

• Unmanned aircraft, such as radio-controlled aircraft, drones and remote-controlled kites
• Luggage, professional photography equipment and video-recording equipment (such as tripods, lights and reflectors)
• Pre-purchased food and beverages. Snacks are available for purchase at Sands SkyPark
• Glass bottles and aluminium cans
• Pets (only service animals are permitted)
• Aerosol cans, firearms, knives (including pocket knives), box cutters or weapons of any kind
• Chairs, picnic blankets, signs, sticks, poles, laser pointers, whistles, air horns, bull horns, fireworks, illegal substances/narcotics, pepper spray, mace and any item deemed by management to be dangerous or inappropriate.
• Prohibited items, excluding pets, weapons and illegal substances/narcotics, may be checked with the Guest Services Desk located at the entrance of Tower 3. Items may be subject to physical or electronic security screening.
• Whilst umbrellas are not prohibited, it is strongly recommended that guests do not open them while on SkyPark Observation Deck as the area is prone to strong gusts of wind.
• The Management is not responsible for loss of items or injuries sustained.
• Unlawful items that are discovered during security checks are subject to being confiscated and the person in possession of those items may be handed to the Police.

Access to the Infinity Pool is exclusive to Hotel Guests and hotel key cards must be presented upon entry.

Sands SkyPark is unsheltered and subject to inclement weather. Should extreme rain or lightning occur, it may be closed temporarily for the safety of our guests. Ticketholders who have entered Sands SkyPark less than one hour prior to closure may be entitled to a refund. 

While on-site ticket sales are available, visitors are encouraged to pre-purchase their tickets online prior to visit.

ArtScience Museum has put in place enhanced measures to ensure the well-being of our visitors. They include:

• TraceTogether-only venue: Present your TraceTogether App or Token for SafeEntry check-in.
• Timed entry: Guests are encouraged to pre-purchase tickets online prior to their visit. Each guest is limited to five tickets per purchase.
• Enhanced hygiene protocol: Increased frequency of disinfection of common spaces, high touch surfaces, and equipment.

Tickets are valid for a single entry only. Re-entry is not allowed.

Prams are not allowed within the exhibitions. We have a dedicated storage area for prams within the museum. Please feel free to approach our ushers in the Museum for assistance. 

Kindly note that the use of tripod, selfie sticks, flash photography is prohibited, unless otherwise stated.

To film in the galleries, prior permission is required. For inquiries on photoshoots, please email us here.

Admission timings to exhibitions are strictly observed. Late arrival may result in non-admittance, and visitors may only enter the exhibition at the next available time slot, subject to the Museum’s discretion.

Group tours are currently suspended until further notice.

Estimated cost of a metered taxi ride, ranges between S$20-S$40. The journey is about 20-30 minutes, depending on traffic conditions. 

Marina Bay Sands does not act as a local contact in the Visa application process. If you are unable to furnish a Letter of Invitation (LOI) from a local contact, you may approach your Embassy to issue a LOI to support your Visa application.

We do not have a children play area. However, you may consider visiting the ArtScience Museum which has exhibitions that are highly recommended for families and children. Other attractions for young families include the Sampan ride and Digital Light Canvas.

You can approach our Front Desk for foreign exchange. Alternatively, we do have several automated teller machines (ATMs) available around The Shoppes and the casino. You can also change money at Far East Exchange at the following locations:

• L1-06, Bay Level, The Shoppes at Marina Bay Sands
• B1-03, Coach Bay, Marina Bay Sands Hotel Tower 1

You may approach any of the Sands Rewards LifeStyle counters located around Marina Bay Sands, or sign up for a free membership online here. For a full list of benefits, please click on the 'Rewards Programme' tab on our website.

Yes. They are available for purchase at the B2 Retail Concierge Counter, Canal Level. For bulk purchases above S$2,000, please email us here.

Yes, most areas on property are wheelchair friendly.

The Casino is open to all patrons aged 21 years and above, subject to prevailing capacity constraints.

Yes, subject to meeting the Social Safeguard and Entry Levy criteria. Information on the purchase of the Entry Levy can be found here.

Since the start of the pandemic, we have implemented many new practices and procedures to prioritise the health and well-being of our guests and Team Members. 

All Casino patrons are required to register their SafeEntry check-in through the TraceTogether app or TraceTogether token before entering the Casino.

Marina Bay Sands has been certified as SG Clean, which is a hygiene and sanitation quality certification by the Singapore Government. We have also increased our deep cleaning procedures throughout the IR.

The Casino has also implemented the following enhanced safety measures:

• TraceTogether-only venue: Present your TraceTogether App or Token for SafeEntry check-in before entering the Casino.
• Safe distancing measures: Limitations on the number of patrons in private salons and at each gaming table, while electronic gaming machines and slots will be placed at least one metre apart. The limitations are as follows:
  *Not more than 4 patrons per gaming table
  *Only one patron allowed per Slot/ ETG Machine
• Enhanced hygiene protocol: High-touch areas and equipment will be cleaned and wiped down on a frequent basis, while more than 800 hand sanitiser stations are available.
• Enhanced protection: Customer-facing Team Members will don masks and will sanitise their hands before and after shifts at gaming tables. Eating and drinking are only allowed within the restaurants at the Casino for fully vaccinated individuals. Smoking is not permitted in the Casino.
• Better air quality:Fresh air intake will be maximised to increase external air flow into the building. The Casino air handling units are also equipped with high-quality hospital-grade HEPA filters.
• Enhanced testing regime for staff: Under our enhanced Rostered Routine Testing (RRT) programme, guest-facing staff undergo Polymerase Chain Reaction (PCR) swab testing at an increased frequency, depending on their vaccination status and job risk profiles.