FAQ

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Rooms  |  Amenities & Services  |  Theatres  |  Skypark  |  ArtScience Museum  |  General

Rooms

What time is check-in and check-out?

Our standard check-in time is 3:00pm and check-out time is 11:00am.

Early check-ins are subject to availability. To guarantee an early check in, we recommend guests to book the room one night in advance. If your room is not ready for check-in, we will register you first and assist you to store your luggage. You will be given temporary keycards to  access the Sands SkyPark Infinity Pool, Observation Deck, and the  fitness centre until your room is ready.

A half-day room charge may be incurred for a late check-out between 12pm to 6pm. For a later check-out after 6pm, a full day room charge will apply.

Yes. We have non-smoking and smoking rooms available, they are subject to availability upon arrival.

Yes, you can request for an extra bed per room. An additional charge will apply. For assistance, please contact our room reservations team on +65 6688 8888 (between 8am to 8pm daily, Singapore timing), or email us here.

Yes, you can request for a baby cot at no additional cost. For assistance, please contact our room reservations team on +65 6688 8888 (between 8am to 8pm daily, Singapore timing), or email us here

In Singapore the power plugs and sockets are of type G. The standard voltage is 230 V and the standard frequency is 50 Hz. We provide an international power adaptor in all of our hotel rooms. It is placed on the writing desk in the room.

  • King bed is 180*198*29cm.
  • Twin bed is 122*198*98cm.
  • Sofa bed is 47*72 inches and roll-away bed is 36*72 inches.

Yes, you may store your luggage before and after check-out with our Bell Desk at either Hotel Tower 1 or 3 Lobby. You may also call our Express Service Team by using the phone in your hotel room to assist you with your luggage.

The Infinity Pool is only accessible to our hotel guests. Alternatively, you may wish to visit the Observation Deck to enjoy views of the city's skyline, or dine at any of our rooftop restaurants and bars. For more information on the rooftop restaurants, please click here.

Amenities & Services

Does the hotel provide an Internet access?

Yes, complimentary Internet access is provided at the hotel.

We do not provide complimentary parking for hotel guests. Hotel guests can request for concessionary coupons from the Front Desk for self-parking at S$8.56 per entry. 

Valet Parking is also available at Hotel Tower 1 at S$12.84 per 24 hours (multiple entries are allowed).

Marina Bay Sands does not provide shuttle services. Private transfer options are available for both direct airport transfers and transport to other destinations. To find out more on the charges, please click here

Theatres

Where will I be able to store / park my pram or wheelchair?

Yes, you can store your pram/wheelchair in our cloakroom. Please approach any of our ushers for assistance.

Sands Theatre is located on Galleria Level B1 within The Shoppes at Marina Bay Sands

A smart casual dress code is preferred. Please keep in mind that the theatre can get chilly so we recommend you to dress warmly when attending the shows.

Doors are expected to open 30 minutes prior to each performance. Kindly note that some performances have a lock-out period, whereby late arrival may result in non-admittance until a stipulated break in the performance. Lock-out periods are set by the productions, and they vary from show to show.

Skypark

Where will I be able to store / park my pram?

Prams are allowed on the Observation Deck. However, if you would like to store your pram, please approach our Guest Services Desk at Hotel Tower 3 Lobby for assistance. 

The following items cannot be brought to the Sands SkyPark Observation Deck:

  • Unmanned aircraft, such as radio-controlled aircraft, drones and remote-controlled kites
  • Luggage, professional photography equipment and video-recording equipment (such as tripods, lights and reflectors)
  • Pre-purchased food and beverages. Snacks are available for purchase at Sands SkyPark
  • Glass bottles and aluminium cans
  • Pets (only service animals are permitted)
  • Aerosol cans, firearms, knives (including pocket knives), box cutters or weapons of any kind
  • Chairs, picnic blankets, signs, sticks, poles, laser pointers, whistles, air horns, bull horns, fireworks, illegal substances/narcotics, pepper spray, mace and any item deemed by management to be dangerous or inappropriate.
  • Prohibited items, excluding pets, weapons and illegal substances/narcotics, may be checked with the Guest Services Desk located at the entrance of Tower 3. Items may be subject to physical or electronic security screening.
  • Whilst umbrellas are not prohibited, it is strongly recommended that guests do not open them while on Sands SkyPark Observation Deck as the area is prone to strong gusts of wind.
  • The Management is not responsible for loss of items or injuries sustained.
  • Unlawful items that are discovered during security checks are subject to being confiscated and the person in possession of those items may be handed to the Police.

Sands SkyPark is an unsheltered area and subject to inclement weather. Should extreme rain or lightning occur, it may be closed temporarily for the safety of our guests. Ticketholders who have entered Sands SkyPark less than one hour prior to closure may be entitled to a refund. We regret we do not provide umbrellas.

Access to the Infinity Pool is exclusive to Hotel Guests and hotel key cards must be presented upon entry.

Yes, we accept group bookings. Please email us here for further enquiries.

Sands SkyPark is unsheltered and subject to inclement weather. Should extreme rain or lightning occur, it may be closed temporarily for the safety of our guests. Ticketholders who have entered Sands SkyPark less than one hour prior to closure may be entitled to a refund. 

ArtScience Museum

Why can't I book tickets a month in advance?

Tickets are only for sale on a monthly basis.

Tickets are valid for a single entry only. Re-entry is not allowed.

Prams are not allowed within the exhibitions. We have a dedicated storage area for prams within the museum. Please feel free to approach our ushers in the Museum for assistance. 

Kindly note that the use of tripod, selfie sticks, flash photography is prohibited, unless otherwise stated.

To film in the galleries, prior permission is required. For inquiries on photoshoots, please email us here.

Admission timings to exhibitions are strictly observed. Late arrival may result in non-admittance, and visitors may only enter the exhibition at the next available time slot, subject to the Museum’s discretion.

Yes, we accept group bookings for a minimum purchase of 20 tickets. For more information, please email us here.

General

How is the weather like in Singapore? / How is the climate in Singapore?

Singapore is a tropical country. For more information on the climate/weather in Singapore, please click here.

Estimated cost of a metered taxi ride, ranges between S$20-S$40. The journey is about 20-30 minutes, depending on traffic conditions. 

Marina Bay Sands does not act as a local contact in the Visa application process. If you are unable to furnish a Letter of Invitation (LOI) from a local contact, you may approach your Embassy to issue a LOI to support your Visa application.

We do not have a children play area. However, you may consider visiting the ArtScience Museum which has exhibitions that are highly recommended for families and children. Other attractions for young families include the Sampan ride, Digital Light Canvas and SPECTRA light & water show

You can approach our Front Desk for foreign exchange. Alternatively, we do have several automated teller machines (ATMs) available around The Shoppes and the casino. You can also change money at Far East Exchange at the following locations:

  • L1-06, Bay Level, The Shoppes at Marina Bay Sands
  • B1-03, Coach Bay, Marina Bay Sands Hotel Tower 1

You may approach any of the Sands Rewards LifeStyle counters located around Marina Bay Sands, or sign up for a free membership online here. For a full list of benefits, please click on the 'Rewards Programme' tab on our website.

Visitors are welcome to  visit any of the rooftop restaurants and bars located on the Sands SkyPark. For more information, please click here.

Yes. They are available for purchase at the B2 Retail Concierge Counter, Canal Level. For bulk purchases above S$2,000, please email us here.

Yes, most areas on property are wheelchair friendly.