FAQ

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Marina Bay Sands has introduced a slew of measures with the health and well-being of our guests, Team Members and community in mind.

Visitors who enter the IR must use the TraceTogether app or Token to enter the premises. 

The IR has also been certified as SG Clean, which is a hygiene and sanitation quality certification by the Singapore Government; and certified under the Bureau Veritas SafeGuard™ Hygiene Excellence and Safety Label for meeting international hygiene and safety standards within the hospitality industry.

All team members working on property are covered by our enhanced Rostered Routine Testing (RRT) regime, with testing frequency differentiated based on the vaccination status of individual team members and their job risk profiles. This means that guest-facing staff will undergo swab tests at a frequency ranging from every three days up to every seven days.

Marina Bay Sands is pleased to be certified as SG Clean by the Singapore Government in recognition of our commitment towards the highest levels of sanitisation and hygiene. The SG Clean Quality mark applies to the entire integrated resort and highlights our commitment to safeguard our communities’ well-being, by adhering to the Government’s sector specific sanitisation and hygiene checklists, covering areas such as management oversight, cleaning methodology, toilet cleanliness and general public hygiene.

Marina Bay Sands was awarded the highly lauded SafeGuard™ Hygiene Excellence and Safety Label by Bureau Veritas (BV), a nearly 200-year-old world leading provider in testing, inspection and certification.

The BV SafeGuard Hygiene Excellence and Safety Label is designed to support the operational restart activities in the hospitality and restaurant industries globally. It is awarded to a site following independent verification of compliance with a rigorous sanitary protocol by a qualified Bureau Veritas auditor. As a recipient of this Label, Marina Bay Sands has demonstrated that it has achieved set standards that keep hygiene and safety at the forefront, and mitigated the risk of virus spread across property.

Since 20 October, Marina Bay Sands has implemented the vaccination-differentiated safe management measures (VDS) for the integrated resort, excluding Sands Expo and Convention Centre, to facilitate movement across the property. VDS eligibility checks will be conducted at the Hotel and Mall – major entry points into the IR – as well as at Attractions, the Casino and F&B outlets.

Besides mandatory check-in via the TraceTogether app or Token, all guests are requested to follow government guidelines and advice relating to safe distancing, personal hygiene, wearing of masks, and staying home if they are unwell.

In light of venue capacity restrictions and safe distancing measures, entry requirements in certain facilities have been introduced to manage crowds. For instance, access to the Infinity Pool is managed through a queue system, which limits use of the pool to 1 hour 15 mins per day, per guest room. The system allows us to control access while ensuring all guests have the opportunity to experience the pool.

We also encourage guests to pre-purchase tickets to our attractions (ArtScience Museum, SkyPark Observation Deck, Digital Light Canvas and Sampan Rides) online before visiting Marina Bay Sands. 

Guests are required to secure a registration time slot to check-in via SMS, within 24 hours prior to arrival.

Access to the Infinity Pool and Fitness Club will also be staggered to reduce capacity through a queue management system. Hotel guests are required to make their pool session booking via SMS within 24 hours of your arrival date. Access to the pool is limited to a maximum of 1 hour 15 mins per room, per day, to ensure all guests have the opportunity to experience the pool.

Hotel guests are also required to register their interest to use the Fitness Club via the same queue management system, and be issued a queue number as they await their turn to access the facility. Guests can utilise the gym facilities up to a maximum of an hour per visit.

Marina Bay Sands is not a SHN Dedicated Facility assigned by the Singapore government to cater to travellers from high-risk countries. However, we are currently able to accommodate guests arriving via Safe Travel Lanes, who need to serve either a 7-day or *10-day SHN period. These travellers are required to remain in their designated rooms and will only be allowed to leave their rooms at the end of their SHN period after obtaining negative results on their mandatory PCR test and/or antigen rapid tests (based on their SHN period).

More information on the eligibility of travellers to enter Singapore via Safe Travel Lanes can be found via the ICA website.

*For travellers who are fully vaccinated and are eligible to serve their 10-day SHN at a suitable accommodation of their choice (e.g residential address, hotels, or serviced apartments).

If you currently have a booking with us and are affected by prevailing travel restrictions, we will allow full changes or cancellations without any penalties, to 2 days prior to arrival, as long as your arrival date is before 28 December 2021.

For arrival date after 28 December 2021, we will only allow full changes to a reservation. Changes to a future date will also be subject to room availability and rate differences.

This policy also applies for bookings made via online travel agents or other third-party travel platforms. However, if your booking is made through a third-party site or party, please contact them directly as additional policies may apply.

If you have specific concerns regarding your booking, please email room.reservations@marinabaysands.com for us to get back to you.

Health advisories and latest information on the local disease situation are available on the Singapore Ministry of Health website at https://www.moh.gov.sg/covid-19. For queries, please call the MOH general enquiry hotline at 1800 333 9999.

Travelers should also check the current restrictions and conditions associated with travel to Singapore.

For the latest global situation, you may wish to refer to information on the World Health Organisation website at www.who.int.

Yes, we are accepting guests on the Reciprocal Green Lane, Vaccinated Travel Lane, or who have an Air Travel Pass.

For guests on Reciprocal Green Lane and Air Travel Pass

Specific rooms will be designated upon arrival, which undergo the same safety and hygiene protocols as the rest of the Hotel.

Guests will check in at a segregated location and then be directed to their rooms via a designated lift lobby. They are to remain isolated in their assigned rooms until their test results return negative. Should a guest decide to continue staying with us after receiving a negative test result, he/she will be transferred to a new hotel room.

Kindly note that travellers arriving via the Reciprocal Green Lane (RGL) will not be allowed to use Hotel facilities such as the pool, spa and/or gym, nor enter the casino, even if they have a negative Covid-19 test result. These travellers will also need to adhere to the 14-day controlled itinerary for the duration of their stay.

For guests on Vaccinated Travel Lane

Guests will check in at a segregated location and then be directed to their rooms via a designated lift lobby. They are to remain isolated in their rooms until their test results return negative. Guests who hold a Vaccinated Travel Pass (VTP) are not required to transfer to a new hotel room if they wish to continue to stay with us.

No. Reciprocal Green Lane, Vaccinated Travel Lane, and Air Travel Pass travellers are not required to serve SHN. However, the traveller must remain isolated in his/her assigned room during the isolation period until the test result is released. This isolation period can take up to 24 hours.

Sands Expo is a non-VDS zone. However events will continue to follow the SMM guidelines on vaccination and PET requirements based on the size of the event. Based on prevailing regulations, up to 1,000 persons per event may be allowed with Pre-event Testing (PET), and up to 50 persons may be allowed without PET.

Delegates can enter Sands Expo through its dedicated entrance without being subjected to *VDS eligibility rules. However, from October 20, MICE delegates who self-park at The Shoppes will undergo VDS checks at the point of entry into the mall.

If you are unvaccinated but wish to stay at our Hotel, you will need a valid negative Pre-event Test (PET) result for the duration of your visit. Based on MOH guidelines, the validity of your Pre-event Test (PET) Result Notice is 24 hours from the time you were registered in-person at the testing premises.

For unvaccinated hotel guests staying more than one night, a daily PET taken at a test provider approved by the Ministry of Health approved Covid-19 test provider is required.

Marina Bay Sands is facilitating arrangements for Hotel guests to take PET on property if they are staying with us and their PET is expiring. These guests are able to take their PET at Level 1, Sands Expo & Convention Centre, at their own costs.

Each PET costs $40 and guests are required to make payment on-site via PayNow. Guests will be informed of their test results within 30 minutes via SMS on their mobile phones by the Ministry of Health (MOH).

Guests who are awaiting their results at the indoor PET facility will not be allowed to venture into The Shoppes from 20 October, as the mall will become a VDS zone. Checks will be activated at L1 Sweetspot to verify the vaccination status / PET status of visitors before they enter the mall.

We have partnered with MOH-approved Covid-19 test provider Doctor Anywhere on this service.

The PET facility will be administering Antigen Rapid Test (ART) tests only. According to the Ministry of Health (MOH), ART is recommended for Pre-Event Testing as it has a shorter turnaround time. With ART, visitors may be able to receive their results within half an hour, compared to up to 48 hours for a Polymerase Chain Reaction (PCR) test.

• Fully vaccinated (i.e. an individual is considered fully vaccinated 14 days after he or she has received the full regimen of any World Health Organization’s Emergency Use Listing (WHO EUL) vaccine)
• Recovered from COVID-19 (i.e. with a valid PET exemption notice/Discharge Memo stating the PET exemption period, for the duration of his/her visit);
• Children 12 years and below are exempted from PET.
   

The validity of your PET result notice is 24 hours from the time you were registered in-person at the testing premises. Guests will only be allowed entry into the VDS zones if they present a negative test result for the duration of the service/activity from an MOH-approved COVID-19 test provider in the past 24 hours. The minimum remaining validity on the PET result must be 2 hours for entry into the Casino, and 30 minutes for the Hotel and The Shoppes.

No. Per the prevailing Government guidelines, self-administered Antigen Rapid Tests will not be recognised. Visitors must take their Pre-Event Test (ART or PCR) at an MOH- approved Covid-19 test provider. If you wish to get tested outside of Marina Bay Sands, you may refer to Go.gov.sg/swabproviders for the list of approved test providers.

Early check-ins are subject to availability. To guarantee an early check in, we recommend guests to book the room one night in advance. If your room is not ready for check-in, we will register you first and assist you to store your luggage. You will be given temporary keycards to  access the SkyPark Infinity Pool, Observation Deck, and the fitness centre until your room is ready.

A half-day room charge may be incurred for a late check-out between 12pm to 6pm. For a later check-out after 6pm, a full day room charge will apply.

Yes. We have non-smoking and smoking rooms available, they are subject to availability upon arrival.

Yes, you can request for an extra bed per room. An additional charge will apply. For assistance, please contact our room reservations team on +65 6688 8888 (between 8am to 8pm daily, Singapore timing), or email us here.

Yes, you can request for a baby cot at no additional cost. For assistance, please contact our room reservations team on +65 6688 8888 (between 8am to 8pm daily, Singapore timing), or email us here. 

In Singapore the power plugs and sockets are of type G. The standard voltage is 230 V and the standard frequency is 50 Hz. We provide an international power adaptor in all of our hotel rooms. It is placed on the writing desk in the room.

• King bed is 180*198*29cm.
• Twin bed is 122*198*98cm.
• Sofa bed is 47*72 inches and roll-away bed is 36*72 inches.

Yes, you may store your luggage before and after check-out with our Bell Desk at either Hotel Tower 1 or 3 Lobby. You may also call our Express Service Team by using the phone in your hotel room to assist you with your luggage.

The Infinity Pool is only accessible to our hotel guests. Alternatively, you may wish to visit the Observation Deck to enjoy views of the city's skyline, or dine at any of our rooftop restaurants and bars. For more information on the rooftop restaurants, please click here.

In line with the government’s mandatory safe distancing measures, we have put in place new enhanced hygiene and safe distancing protocols. As such, access to the Infinity Pool is staggered in order to manage the reduced capacity. The queue system allows us to control access while ensuring all guests have the opportunity to experience the pool. 

We regret any inconvenience caused.

Each room can only accommodate a maximum of five unique individuals based on prevailing regulations. From 20 October, VDS rules apply for entry into the integrated resort.

We do not provide complimentary parking for hotel guests. Hotel guests can request for concessionary coupons from the Front Desk for self-parking at S$8.56 per entry. 

Valet Parking is also available at Hotel Tower 1 at S$12.84 per 24 hours (multiple entries are allowed).

Marina Bay Sands does not provide shuttle services. Private transfer options are available for both direct airport transfers and transport to other destinations. To find out more on the charges, please click here. 

SkyPark Observation Deck has re-opened with enhanced hygiene and safe distancing protocols. Measures include:

• TraceTogether-only venue: Present your TraceTogether App or Token for SafeEntry check-in.
• Safe distancing measures: Capacities within the attractions will be reduced, especially during peak periods. Safe Distancing Ambassadors are deployed to disperse crowds and ensure measures are adhered to.
• Enhanced hygiene protocol: Hourly disinfection of all high-touch points
• Enhanced protection: Surgical masks will be worn by all staff, while those facing guests directly will wear face shields. Hand sanitisers are readily available.

We are not accepting group bookings at the moment. Please note that group sizes cannot exceed five persons. Please email us for further enquiries.

The CE LA VI operated gift shop located at the SkyPark Observation Deck operates every Wednesday to Sunday (closed on Monday and Tuesday). The gift shop located at B1 of Tower 3 remains closed until further notice.

Prams are allowed on the Observation Deck. However, if you would like to store your pram, please approach our Guest Services Desk at Hotel Tower 3 Lobby for assistance. 

The following items cannot be brought to the SkyPark Observation Deck:

• Unmanned aircraft, such as radio-controlled aircraft, drones and remote-controlled kites
• Luggage, professional photography equipment and video-recording equipment (such as tripods, lights and reflectors)
• Pre-purchased food and beverages. Snacks are available for purchase at Sands SkyPark
• Glass bottles and aluminium cans
• Pets (only service animals are permitted)
• Aerosol cans, firearms, knives (including pocket knives), box cutters or weapons of any kind
• Chairs, picnic blankets, signs, sticks, poles, laser pointers, whistles, air horns, bull horns, fireworks, illegal substances/narcotics, pepper spray, mace and any item deemed by management to be dangerous or inappropriate.
• Prohibited items, excluding pets, weapons and illegal substances/narcotics, may be checked with the Guest Services Desk located at the entrance of Tower 3. Items may be subject to physical or electronic security screening.
• Whilst umbrellas are not prohibited, it is strongly recommended that guests do not open them while on SkyPark Observation Deck as the area is prone to strong gusts of wind.
• The Management is not responsible for loss of items or injuries sustained.
• Unlawful items that are discovered during security checks are subject to being confiscated and the person in possession of those items may be handed to the Police.

Access to the Infinity Pool is exclusive to Hotel Guests and hotel key cards must be presented upon entry.

Sands SkyPark is unsheltered and subject to inclement weather. Should extreme rain or lightning occur, it may be closed temporarily for the safety of our guests. Ticketholders who have entered Sands SkyPark less than one hour prior to closure may be entitled to a refund.

While on-site ticket sales are available, visitors are encouraged to pre-purchase their tickets online prior to visit.

ArtScience Museum has put in place enhanced measures to ensure the well-being of our visitors. They include:

• Vaccination status: ArtScience Museum is only open to fully vaccinated individuals, those with a valid negative Pre-event Test (PET) result, or those who have a valid exemption from PET, in groups of up to five persons. Children below the age of 12 are permitted as part of the group, subject to the prevailing eligibility requirements mandated by the Singapore Government.
• TraceTogether-only venue: Present your TraceTogether App or Token for SafeEntry check-in.
• Timed entry: Guests are encouraged to pre-purchase tickets online prior to their visit. Each guest is limited to five tickets per purchase.
• Enhanced hygiene protocol: Increased frequency of disinfection of common spaces, high touch surfaces, and equipment.

Tickets are valid for a single entry only. Re-entry is not allowed.

Prams are not allowed within the exhibitions. We have a dedicated storage area for prams within the museum. Please feel free to approach our ushers in the Museum for assistance. 

Kindly note that the use of tripod, selfie sticks, flash photography is prohibited, unless otherwise stated.

To film in the galleries, prior permission is required. For inquiries on photoshoots, please email us here.

Admission timings to exhibitions are strictly observed. Late arrival may result in non-admittance, and visitors may only enter the exhibition at the next available time slot, subject to the Museum’s discretion.

Group tours are currently suspended until further notice.

Estimated cost of a metered taxi ride, ranges between S$20-S$40. The journey is about 20-30 minutes, depending on traffic conditions. 

Marina Bay Sands does not act as a local contact in the Visa application process. If you are unable to furnish a Letter of Invitation (LOI) from a local contact, you may approach your Embassy to issue a LOI to support your Visa application.

We do not have a children play area. However, you may consider visiting the ArtScience Museum which has exhibitions that are highly recommended for families and children. Other attractions for young families include the Sampan ride and Digital Light Canvas.

You can approach our Front Desk for foreign exchange. Alternatively, we do have several automated teller machines (ATMs) available around The Shoppes and the casino. You can also change money at Far East Exchange at the following locations:

• L1-06, Bay Level, The Shoppes at Marina Bay Sands
• B1-03, Coach Bay, Marina Bay Sands Hotel Tower 1

You may approach any of the Sands Rewards LifeStyle counters located around Marina Bay Sands, or sign up for a free membership online here. For a full list of benefits, please click on the 'Rewards Programme' tab on our website.

Yes. They are available for purchase at the B2 Retail Concierge Counter, Canal Level. For bulk purchases above S$2,000, please email us here.

Yes, most areas on property are wheelchair friendly.

From 13 October, the Casino is open only to fully vaccinated individuals, aged 21 years and above. Individuals with a valid negative Pre-event Test (PET) result, or those with a valid exemption from PET may be permitted if they meet all eligibility conditions.

Yes, subject to meeting the Social Safeguard and Entry Levy criteria. Information on the purchase of the Entry Levy can be found here.

Since the start of the pandemic, we have implemented many new practices and procedures to prioritise the health and well-being of our guests and Team Members. 

All Casino patrons are required to register their SafeEntry check-in through the TraceTogether app or TraceTogether token before entering the Casino.

Marina Bay Sands has been certified as SG Clean, which is a hygiene and sanitation quality certification by the Singapore Government. We have also increased our deep cleaning procedures throughout the IR.

The Casino has also implemented the following enhanced safety measures:

• Vaccination status: The Casino welcomes patrons aged 21 and above, who are fully vaccinated, have a valid negative Pre-event Test (PET) result, or have a valid exemption from PET.
• TraceTogether-only venue: Present your TraceTogether App or Token for SafeEntry check-in before entering the Casino.
• Safe distancing measures: Limitations on the number of patrons in private salons and at each gaming table, while electronic gaming machines and slots will be placed at least one metre apart. The limitations are as follows:
  *Not more than 4 patrons per gaming table
  *Only one patron allowed per Slot/ ETG Machine
• Enhanced hygiene protocol: High-touch areas and equipment will be cleaned and wiped down on a frequent basis, while more than 800 hand sanitiser stations are available.
• Enhanced protection: Customer-facing Team Members will don masks and will sanitise their hands before and after shifts at gaming tables. Eating and drinking are only allowed within the restaurants at the Casino for fully vaccinated individuals.
  
• Better air quality:Fresh air intake will be maximised to increase external air flow into the building. The Casino air handling units are also equipped with high-quality hospital-grade HEPA filters.
• Enhanced testing regime for staff: Under our enhanced Rostered Routine Testing (RRT) programme, guest-facing staff undergo swab testing at an increased frequency, depending on their vaccination status and job risk profiles.