CHARLIE AND THE CHOCOLATE FACTORY

• Sales Channels: Guests are encouraged to purchase tickets online.
• Online purchases (including show packages) are not eligible for Sands LifeStyle earnings & redemption. Terms and Conditions apply. 
• All ticket sales are final. No refunds and exchanges will be allowed unless otherwise stated by the organiser.
• Kindly note that the event production may include the use of strobe lighting, fog, and/or haze effects. These elements are part of the show experience and may affect individuals with sensitivities to light or respiratory conditions. Viewer discretion is advised.
• Admission Policy (based on date of birth):
  • Recommended Age: 6 and above.
  • Admission Age: No admission for children aged below 4.
  • Tickets are required for all patrons. There will be strictly no admission without a ticket. All children below 12 years old must be accompanied by a parent or guardian. 

Booster seats are available on a first-come, first-served basis. They are not included with the purchase of your ticket. Patrons are welcome to bring their own booster seat(s). Kindly note that booster seats provided by Marina Bay Sands are only for use within the event venue.

Doors open 60 minutes before the show. We strongly encourage guests to arrive early. Kindly note that latecomers will not be admitted into the venue until a suitable break during the performance.

No food or drinks are allowed in the venue unless bought or served as part of the event. All outside food and drink items not bought or served as part of the event will have to be consumed / discarded prior to entry.

The cloak room will be available for this event.

Photography, filming, audio recording and live streaming are strictly prohibited during the performance. All DSLR / cameras with interchangeable or built-in zoom lenses; drones; action cameras (e.g. GoPro, DJI Osmo, Insta360, Akaso); and all other recording devices are strictly prohibited inside the venue and will need to be stored in the Cloakroom.

Attendee(s) can access restrooms located at the venue during the event. We encourage attendees to use the restroom before entering the event venue to avoid formation of long queues and/or waiting time. Please note that you will only be re-admitted at a suitable break during the performance.

If you have purchased tickets from Marina Bay Sands, you should have received a confirmation e-mail within an hour of your online purchase. If you have not received a confirmation e-mail:

• Check your spam/junk folder in your e-mail inbox.
• Check if your e-mail address used for the transaction is correct.
• Contact Marina Bay Sands’ Box Office at +65 6688 8826 for further assistance.

For booking of wheelchair accessible seat(s), companion seats or any other enquiries related to access for persons with physical disabilities, please contact us at +65 6688 8826 or email us at box_office@marinabaysands.com for assistance.