FREQUENTLY ASKED QUESTIONS
General Enquiries
The renovation forms part of Marina Bay Sands’ ongoing reinvestment in the guest experience.
The works will refresh Marina Bay Sands’ hotel lobbies and arrival areas, creating a more seamless arrival and departure experience for guests. Sands SkyPark and Infinity Pool will also undergo renovation to complete the hotel’s transformation.
The phased renovation of the hotel lobbies and arrival areas will begin on 6 January 2027 with the closure of Hotel Tower 3 Lobby and Porte Cochere.
The transformation at the Sands SkyPark and Infinity Pool are scheduled to begin in phases from May 2027. The Infinity Pool will be accessible to hotel guests, with two of the three pool sections remaining open and operational throughout. Renovations will continue progressively with works in Hotel Towers 2 and 1 and are scheduled to be completed by mid-2028.
The timeline may be adjusted as renovation progresses.
Further details will be shared in early 2027.
Yes. The hotel will remain open throughout the renovation, with guestrooms and key amenities continuing to operate.
Guests may encounter temporary changes to arrival points, lobby access, transfer lift access and walking routes as the works progress.
Clear directional signage will be in place, and Team Members will be available to assist guests.
The Hotel Gift Shop at Tower 2 will be closed from 31 October 2026 to make way for a temporary hotel check-in desk for guests staying at Hotel Tower 3.
MCM, Vilebrequin, SK Gold and Bacha Coffee boutiques and Origin + Bloom at Tower 3 will also cease operations from January 2027.
The restaurants at Hotel Tower 1 and 2 will also undergo enhancements in subsequent phases of the transformation.
Further updates will be shared closer to date.
Construction work at the SkyPark and Infinity Pool will commence around May 2027 in different phases. The transformation involves concept renewals and refurbishment works.
Through it all, the Infinity Pool will remain accessible to hotel guests, with two of the three pool sections staying open and operational.
Further details will be shared in early 2027.
Arrival, Check-in & Access
From 6 January to end July 2027, the Hotel Tower 3 driveway will be temporarily closed.
Guests arriving by taxi or ride-hailing services should use the Hotel Tower 1 driveway, or the driveways at Marina Bay Sands Expo & Convention Centre or the Casino.
Tour buses and private coaches will alight at the designated driveway at Marina Bay Sands Expo & Convention Centre.
Hotel Guests of Tower 3
Lifts in Tower 3 remain operational. Access for Hotel Tower 3 guests is via the temporary carpeted walkway at Tower 2.
Visitors to SkyPark Observation Deck and CÉ LA VI Singapore
Visitors and non-hotel guests visiting the SkyPark Observation Deck and CÉ LA VI Singapore should be dropped off at Hotel Tower 1, Marina Bay Sands Expo & Convention Centre or the Casino. From there, they can access the locations via a designated walkway located outside of the hotel.
Yes. The temporary carpeted walkway to Hotel Tower 3 guest lifts is wheelchair-friendly and wide enough to accommodate strollers.
Pick-ups and drop-offs will be redirected to Tower 1 Lobby.
All guests can check in and check out at Hotel Tower 1 Lobby.
Yes. The carpark entrance and exit near Hotel Tower 3 will remain accessible throughout the renovation.
Visitors may continue to park at The Shoppes at Marina Bay Sands.
All Tower 3 lifts will be working. However, access to these guest-room lifts will be re-routed via a carpeted walkway within the Hotel.
Access to the lifts serving Observation Deck and CÉ LA VI Singapore will be via an external walkway from Hotel Tower 1.
From May 2027 – March 2028, the transfer lifts at Tower 2, Level 55 will not be available due to renovation works at the SkyPark. During this time, Tower 2 hotel guests can only access the SkyPark and Infinity Pool through the hotel lobby.
Construction Impact
Following the start of renovations at Hotel Tower 3 on 6 January 2027, some construction-related noise may be experienced during active works.
Construction activity will be managed through controlled work scheduling, sound barriers and dust-control measures.
Buffered guestroom floors will also provide greater separation between occupied rooms and active work areas.
Guests who experience disruption during their stay may contact the Express Service team for assistance.
Each concern will be assessed individually, with any alternative room arrangements subject to availability.
Route Map
