SANDS REWARDS LIFESTYLE FAQ

You may contact our Sands Rewards LifeStyle hotline at 6688-8886 to deactivate your membership card.

For damaged card, you may approach any Sands Rewards LifeStyle counter with your physical ID for a card replacement. No fees will be charged for card replacement.

You may check your account details or update your personal particulars through our Sands Rewards LifeStyle website, Sands Rewards LifeStyle kiosk machine, and our newly launched mobile app.  If you require more information, please approach any of our Sands Rewards LifeStyle counter for assistance.

Rewards Dollars are valid for 12 months from the date earned. Expiry of dollar is based on first in first out basis.

You may check your dollar status through

• Sands Rewards LifeStyle website,
• Sands Rewards LifeStyle mobile application
• Send SMS BAL <membershipID> (e.g.: BAL 100123456) to +65 9024 7050
• Call our call centre at +65 6688 9999
• Visit Sands Rewards LifeStyle kiosks
• Visit Sands Rewards LifeStyle counters

Any Sands Rewards LifeStyle counter at Marina Bay Sands. Present your NRIC or passport when collecting your physical card at the following counters:

Sands Rewards LifeStyle Counters  

Lobby, Hotel Tower 1

Daily: 10am – 10.30pm

The Shoppes, Galleria Level, B1 (above Sampan Rides)

Sun – Thu: 10am – 10.30pm

Fri, Sat & Eve of PH: 10am – 11pm

The Shoppes, Canal Level, B2 (near Digital Light Canvas)

Sun – Thu: 10am – 10.30pm

Fri, Sat & Eve of PH: 10am – 11pm

You may use either your e-card or physical card to earn Reward Dollars and enjoy discounts. 

If you have verified your mobile number or email address, you will be able to use your Sands Rewards LifeStyle e-Card for both earnings and redemptions at our Hotel, Marina Bay Sands owned and tenanted outlets without the physical card.

If you have not verified both mobile number and email address, there will be a $100 redemption limit. To have unrestricted redemption limit, you will have to perform either one of the following:

• Perform verification of Mobile Number or Email Address (can be done through Mobile App)
• Approach any Sands Rewards LifeStyle counter to complete the sign up.

Yes, you may do so. To collect your physical card, please approach any Sands Rewards LifeStyle counter and present your NRIC or passport for verification.

No, it is non-transferable and it must be utilised only by the account holder.

Present either the physical card or e-card upon check-in or check-out. It will take up to 48 hours after check-out to receive the Reward Dollars. 

We do not allow retroactive crediting of rewards. All patrons are reminded to present their membership card or E-card upon payment to enjoy the earnings.

Yes, Reward Dollars can be earned from payment made by Cash/Card. No earnings will be awarded for payments made by Reward Dollars redemption.

You may put in your request at our Sands Rewards LifeStyle counter and  the request will be reviewed.

For Singapore registered vehicles, please remove your cash card from the IU and insert the physical Sands Rewards LifeStyle card into the gantry machine when exiting the car park.

For Malaysia registered vehicles, please insert your membership card into the gantry machine first, followed by your AutoPass.

A physical Sands Rewards LifeStyle card is required to exit the car park.

Reward Dollars earnings are not allowed for online purchased tickets or items.

To enjoy the discount, you will need to proceed to our box office to purchase the tickets. Discounts are applicable for certain shows only.

You may present your membership card at the respective attraction’s ticketing counter/box office to redeem your tickets in person.