Book directly on MarinaBaySands.com for the lowest price. 

If you find a lower price elsewhere within 24 hours of booking on our site, we will:

• Honour the lower price; and
• Upgrade your room free of charge.

For a claim to be valid under this guarantee, it must satisfy all terms & conditions and be submitted in compliance with the Claims Processing procedures.

How to submit a claim

Step 1:

Find a lower, published, available price (before taxes and fees) for the same Marina Bay Sands room or suite type within 24 hours of making a reservation on MarinaBaySands.com. This published price must also be for the exact same bed type, dates and number of guests.

Step 2:

Send an email to us within 24 hours of making a reservation, and at least 24 hours before scheduled arrival with your name, email and phone number, as well as screenshots that indicate: 

• Your MarinaBaySands.com room booking details (confirmation number, guest name, total number of guests, room type and room price)
• Your arrival and departure dates
• The competing room provider and lower room price you found
• A timestamp of the date and time these screenshots were taken

Email us

Step 3:

Upon evaluating your claim, a representative will contact you within 24 hours. If your claim is valid and has met the terms & conditions, your current reservation will be updated to match the lower, third-party room price. Additionally, you will be upgraded to the next available room type.