Step 1:

Find a lower, published, available price (before taxes and fees) for the same Marina Bay Sands room or suite type within 24 hours of making a reservation on MarinaBaySands.com. This published price must also be for the exact same bed type, dates and number of guests.

Step 2:

Send an email to us within 24 hours of making a reservation, and at least 24 hours before scheduled arrival with your name, email and phone number, as well as screenshots that indicate:

  • Your MarinaBaySands.com room booking details (confirmation number, guest name, total number of guests, room type and room price)
  • Your arrival and departure dates
  • The competing room provider and lower room price you found
  • A timestamp of the date and time these screenshots were taken

Email us

Step 3:

Upon evaluating your claim, a representative will contact you within 24 hours. If your claim is valid and has met the Terms & Conditions, your current reservation will be updated to match the lower, third-party room price. Additionally, you will be upgraded to the next available room type.

Send an email to us with information listed in Step 2 (above).

Email us

Yes, a reservation through MarinaBaySands.com is required.

Claims are only valid for rooms that are booked on MarinaBaySands.com.

You will hear back from Marina Bay Sands within 24 hours. If you do not hear back from us within 24 hours, please contact our Hotel Reservations desk at +65 6688 8888 or send us an email.

Email us

If a lower price is found on MarinaBaySands.com, we will match the lower price, but you will not receive a room upgrade.

Prices for stays booked on MarinaBaySands.com that are non-changeable, non-refundable, and non-cancellable do not qualify for the Lowest Price Guarantee. We will also not match any lower price found.