IMMERSIVE DISNEY ANIMATION

• Sales Channels: Guests are encouraged to purchase tickets online.
• Online purchases (including show packages) are not eligible for Sands LifeStyle earnings & redemption. Terms and Conditions apply.
• Decide the price category and number of tickets you require before clicking into the respective areas.
• Select your ticket type and then add to cart.
• Once you have confirmed your details, enter your payment details, and proceed to check out.
• An email confirmation and e-ticket with the event details will then be sent to you.
• Age Restrictions: This production is suitable for all ages. Admission is free for children below 1 year old. Children 1 year old and above must purchase a ticket for admission. All children below 12 years old must be accompanied by a parent or guardian.
  

What can I expect from Immersive Disney Animation?

Discover a new way to enjoy the world of Disney and step into the cinematic world of some of the greatest films by Walt Disney Animation Studios, including Frozen, The Little Mermaid, The Lion King, Zootopia and many more in this immersive exhibition.

What is included in the tickets?

All visitors will have access to a RFID wristband to wear during the session that will enhance the experience with special light changing effects. The wristbands are recyclable and we encourage everyone to drop them off at the exit.

VIP and Premium ticketholders will receive exclusive piece(s) of merchandise which will not be available for sale at the merchandise shop.

Will there be merchandise for sale?

Yes. Please note that the exclusive merchandise included in the VIP/Premium ticket experience will not be available for sale.

Can I bring my own food and drinks?

Food and beverages are not allowed in the event venue. All food and beverage items will have to be discarded prior to entry.

Do I need to buy a ticket for my infant or child below 1 year old?

Admission is free for infants in arms and children below 1 year old. Children that are 1 year old and above must purchase a ticket for admission.

What time do I need to arrive before the exhibition?

It is recommended that you arrive 5-10 minutes before your selected timeslot.

What happens if I arrive late?

Your ticket will still be valid for 90 minutes from the start time indicated. However, depending on your time of arrival, you may miss certain components of the experience. Please come on time!

Can I take photos or record the experience?

Members of the public are encouraged to take photos during the event. However, filming and photography for commercial use is not allowed. Professional equipment and tripods are not permitted.

What do I do if I have any questions about accessibility / special accommodations?

The Theatre is accessible to wheelchairs and prams. Please note that prams will not be allowed within the exhibition space. Please contact the Marina Bay Sands Theatre Box Office at box_office@marinabaysands.com if you require any assistance.

Can I exchange my ticket for another show date / time, or upgrade/downgrade my ticket?

Depending on availability, VIP ticket holders are allowed to have a complimentary one-time free date/time exchange. VIP ticket holders can only exchange tickets to another session of the same ticket price. (Eg. Off-Peak to Off-Peak). Premium & Basic ticket holders can reschedule their timeslot and dates at an additional cost of $15 per ticket.

Transactions made with PayLah! Or POSB Everyday Card will only be eligible for a one-time free date exchange regardless of the price category purchased.

All ticket reschedule requests must be made at least 48hrs prior to the original session and subjected to ticket availability and selected ticket price(s).

Will I be able to use the restroom during the exhibition? 

Attendee(s) can access restrooms located within the venue during the exhibition. We encourage attendees to use the restroom before entering the event venue to avoid formation of long queues and/or waiting time. Please note that no extension of time will be provided.