TERMS AND CONDITIONS

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CONDITIONS OF SALE

General Ticketing Conditions of Sale

All tickets are sold or issued by Marina Bay Sands Pte Ltd (hereinafter referred to as "MBS") as ticket/box office agent for the promoter (the "Promoter") responsible for the event for which they are sold (the "Event"). All claims in respect of the Event are the sole responsibility of the Promoter and MBS has no liability to you. However, for certain Events, MBS will be both Promoter and ticket/box office agent and will be responsible as both Promoter and ticket/box office agent. By ordering and/or purchasing tickets you agree, for yourself and for those for whom you are buying tickets or who hold tickets bought by you (you and each such person being a "Ticket Holder"), to be bound by these Conditions of Sale ("Conditions"):

 

  1. Tickets may be used by the Ticket Holder only to gain admission to the relevant Event and not for any other purpose. All tickets, whether purchased or complimentary, may not without the prior written consent of MBS and the Promoter, be resold or offered for resale at a premium or otherwise (whether by on-line auction sites or otherwise) or be used for or in connection with advertising, promotion or other commercial purposes (including without limitation competitions and trade promotions) or to enhance the demand for other goods or services, either by the original buyer or any subsequent bearer. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission. Entry may be refused if a ticket is damaged, defaced, forged or copied in any way or is not bought from the MBS Box Office, Ticketing Kiosks, or other authorized points of sale.
  2. The Promoter may add, withdraw, reschedule or substitute artists or vary advertised programmes, prices, venues, seating arrangements or audience capacity.
  3. The Promoter may postpone, cancel, interrupt or stop an Event due to adverse weather, dangerous situations, or any other cause beyond its reasonable control.
  4. A refund or exchange on any ticket will only be made if an Event is postponed or cancelled by the Promoter. If a refund is made, MBS may, to the extent permitted by law and agreed with the Promoter, retain any fee it has charged. Neither MBS nor the Promoter shall be liable for any costs incurred by the Ticket Holder over and above the ticket price. The following conditions shall apply to all refunds made by MBS on behalf of Promoter:
       a. Tickets purchased via credit cards will be refunded by automatic credit to the credit card accounts originally used to purchase the tickets. If such credit card accounts are no longer valid, no automatic refunds will be made and Condition (b) below shall apply;
       b. Tickets purchased through MBS' Box Office and Ticketing Kiosks using payments other than credit cards shall be refunded in cash and refunds will have to be claimed at such Box Office during normal operating hours. Ticket holders must produce the full stub of the original tickets in good condition to claim refunds. The identity of the person receiving the refunds may be recorded by MBS' Customer Service Officers.
    For the avoidance of doubt, complimentary tickets shall not be eligible for refunds or exchange.            
  5. The right of admission to the Event is reserved and is at the discretion of the Promoter and/or MBS. In addition, all Ticket Holders are subject to MBS' Conditions of Entry, available at www.marinabaysands.com or on request. Late arrival may result in non-admittance until a suitable break in the programme for the Event, as determined by the Promoter.
  6. The Promoter or MBS may refuse admission to or evict anyone, without refund or compensation, whose conduct is disorderly or inappropriate or who in the Promoter's opinion or MBS' opinion may be a threat to security or to the enjoyment of the Event by others.
  7. Travel to or from an Event is the sole responsibility of the Ticket Holder. Refunds or exchanges will not be made as a result of the alteration, late arrival, unavailability, postponement or cancellation of any travel services, whether by land, air or sea.
  8. MBS or the Promoter may charge a fee for replacing tickets. MBS or the Promoter may refuse to replace tickets for Events where seating is not allocated (general admission tickets) or if it cannot verify customer details. Full customer details and account numbers must be provided to replace tickets.
  9. Photography of any kind or video or sound recording is not permitted at or inside the venue for an Event, unless previously authorized in writing by the Promoter and MBS, and the Promoter or MBS may refuse entry to any Ticket Holder in possession of a device capable of such recording. The Promoter or MBS may broadcast or telecast any Event and may use the Ticket Holder's image or likeness in any live or recorded video, photography or image.
  10. Persons attending an Event do so entirely at their own risk. The Ticket Holder voluntarily assumes all risks and danger incidental to the Event whether occurring before, during or after the Event, and neither the Promoter nor MBS is responsible for any loss, accident or damage suffered, and accepts no liability whatsoever for any loss, damage, injury or death so caused.
  11. The Ticket Holder assumes all risks and liability for any medical conditions associated with attending an Event. The Promoter and MBS shall bear no liability for any personal injuries, health problems or death sustained at an Event directly or indirectly resulting from any existing medical condition of the Ticket Holder.
  12. Persons under 18 years of age should seek parental consent before buying tickets or merchandise from the Promoter's or MBS' website. By carrying out a transaction on such website, you certify that you are at least 18 years of age and you understand and accept these Conditions without reservation.
  13. The laws of the Republic of Singapore govern the sale of all tickets and Ticket Holders agree to submit to the exclusive jurisdiction of the Singapore courts.
  14. If any provision of the Conditions shall be prohibited by or judged by a court to be unlawful, void or unenforceable then such provision shall be severed from the Conditions. The remaining provisions of the Conditions shall not as far as possible be changed or modified, and all other provisions of the Conditions not so severed shall continue in full force and effect.
  15. Marina Bay Sands Pte Ltd shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.
  1. Tickets sold are non-refundable; non-exchangeable and non-transferable. All tickets sold may only be changed or replaced at the absolute discretion of MBS. Under exceptional circumstances, MBS may consider issuing refunds. All requests and applications for refunds must be made in writing to MBS.
  2. The Ticket Holder assumes all risks and liability for any medical conditions associated with entering the SkyPark. MBS reserves the right, in its absolute discretion, to stop or prevent you from accessing the SkyPark should you appear to be pregnant or suffering from any medical condition if, in the reasonable opinion of MBS, that is in the interest of your safety. All Ticket Holders hereby warrant and represent to MBS that (i) they do not suffer from fear of heights; (ii) they do not suffer from any heart conditions; and (iii) that they do not have any other medical condition that may pose a risk to their health while at the SkyPark. MBS shall bear no liability for any personal injuries, health problems or death sustained at the SkyPark directly or indirectly resulting from any existing medical condition of the Ticket Holder.
  3. MBS may close, suspend, amend or alter the operation of the SkyPark at any time and without notice.
  4. The Ticket Holder shall not engage in any dangerous or reckless activities at the SkyPark which may endanger the Ticket Holder or any other person, including without limitation climbing, throwing objects and flying remote control or other toy aircraft. MBS reserves the right to expel any Ticket Holder in contravention of this provision from the SkyPark and take legal action if it deems fit.
  1. Unless otherwise stated in these Additional Conditions, Packages sold are non-refundable, non-exchangeable and non-transferable.
  2. MBS reserves the right to amend or cancel your reservation at any time for any reason. Package reservations are confirmed, unless Package Holder is otherwise notified by MBS.
  3. If a selected Event is subsequently cancelled by the Promoter, the entire Package will be cancelled and Package Holder will receive a refund based on the refund procedure set out at paragraphs 4a and 4b of the General Ticketing Conditions of Sale.
  4. If a selected restaurant is subsequently unavailable on the Package Holder’s selected date and time, the entire Package will be cancelled and Package Holder will receive a refund based on the refund procedure set out at paragraphs 4a and 4b of the General Ticketing Conditions of Sale. Package Holder may however have the option, through a designated representative of MBS, to rebook the Package either (a) at another available date and time, or (b) with another available participating restaurant on the original date, or to rebook tickets for the Event only for the same date and time.
  5. If a refund is made, MBS may, to the extent permitted by law, retain any fee it has charged.
  6. MBS shall not be liable for any sums incurred by the Package Holder over and above the price of the Package. MBS shall not be liable for any losses, damages, costs or expenses incurred by Package Holder or any other party as a result of or in connection with any cancellation of the Package.
  7. Menu items are subject to change in MBS’ discretion.
  8. Package Holder shall be responsible at his or her own cost for any items which do not form part of the Package, including but not limited to additional items ordered at the restaurant, concession stand purchases and tips.
  9. Package Holders shall be responsible for liaising with the restaurant directly regarding any dietary restrictions or requirements.
  10. Refunds will not be issued for no-shows or latecomers.
  11. In the event of any dispute, the decision of MBS is final and binding.

    Rates and Deposit

  1. Rates quoted are in Singapore Dollars.
  2. Rates do not include breakfast except for Club and Suite Rooms.
  3. Bed types are subject to availability.
  4. Rates per package per room is for 1 or 2 adults only.
  5. The maximum number of guests per room is either 2 adults + 2 children (below 12 years old), or 3 adults.
  6. A S$100++ fee will be charged for each additional adult staying in Deluxe or Premier rooms. And a fee of S$175++ will be charged for each additional adult guest in the Club/Grand Club room or any suite.
  7. Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Fees apply should a rollaway bed be required. Please contact the hotel for more information.
  8. Rooms that are not booked at the point of the Package purchase will be charged based on Best Available Rate (BAR) at the point of booking.
  9. Club benefits are not included for children between 6-12 years old and are chargeable upon consumption at the Club55 Lounge.
  10. A cash deposit of SGD 200 for each night of stay or a valid credit card is required upon check-in for incidentals in addition to full payment of room and tax.
  11.  

    Eligible Age for Check-in

  12. Package Holder must be at least 18 years of age to check-in and register for a room.
  13.  

    Check-in and Check-out Timings

  14. Check-in time is from 3:00pm onwards and check-out time is by 11:00am.
  15. A valid government issued identification or passport is required at check-in.
  16.  

    Early Arrival and Late Departure

  17. Should you arrive at the hotel prior to the normal check-in time, you are advised to approach MBS hotel's Guest Services Desk for assistance in storing your luggage until check-in is available. If arriving early, you are also advised to consider making a reservation for the evening prior to your arrival.
  18. Late check-outs are available on request subject to room availability and occupancy level.
  19. Please check with the Hotel's Front Desk at least 24 hours prior to your departure on availability of late check-out. A half-day room charge may be incurred for late check-out between 11am to 6pm and a full day room charge may be incurred for late check-out after 6pm.
  20.  

    Further information

  21. No gatherings and parties of any nature are allowed. MBS reserves the right to evict any additional occupants in the room.
  22. No prepared food from sources other than MBS’ hotel in-room dining services is permitted in the guest rooms.
  23. This reservation is not transferable. No name change is allowed.
  24.  

    General Provisions

  25. By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the MBS hotel's standard terms and conditions of stay.
     

CONDITIONS OF ENTRY

Sands Theatre

ENTRY TO THE SANDS THEATRE AT MARINA BAY SANDS® IS SUBJECT TO THE FOLLOWING CONDITIONS:

  1. For the enjoyment of all audience members, all events will commence promptly at the time printed on the ticket. Please be seated at least 15 minutes before the performance. Late arrival may result in non-admittance until a suitable break in the performance.
  2. Please check specific show information for the babies and children admittance policy.
  3. Only food and cold beverages purchased from the Theatre concession stands located in the foyer may be taken into the Theatre.
  4. Certain events could be restricted to persons 18 years and over. For these events, the checking of valid photo IDs will be required at the point of entry – NRIC, Passport, Driver’s License or Employment Pass are acceptable forms of photo IDs.
  5. All children below 12 years of age must be accompanied by a parent or guardian at all times. Marina Bay Sands (“MBS”) will not be responsible for any minors left unattended at, in or around the theatre.
  6. Entry to events with content ratings (e.g. NC16, M18 or R21) is restricted to patrons of the minimum required age, based on the patron’s date of birth.  Patrons may be required to produce photo identification at event entry or at any other time as required by MBS.  Any party who does not meet the minimum age requirement will not be permitted entry to the event.
  7. Strobe lighting and fog machines are frequently used in productions at this venue.
  8. Unless otherwise stated, this is a Reserved Seat event. Patrons are to sit only in their assigned seat. MBS and the Promoter reserve the right to remove the Patron if the Patron is found to be in a seat not assigned to him, and refuses to return to his assigned seat.
  9. Photos, video-recordings and audio-recordings of the performance are strictly prohibited (guests found contravening this condition may have any images or recordings confiscated).
  10. All DSLR / Cameras with Interchangeable Lens are strictly prohibited inside the Auditorium and must be checked-in to the Theatre’ Cloak Room.
  11. Guests must switch off their mobile phones and all other electronic devices before entering the Theatre.
  12. Guests who appear overly intoxicated may be refused entry based upon the sole discretion of MBS management.
  13. The Theatre is a smoke-free facilities. Smoking is permitted only in designated areas outside of the Theatre.
  14. All guests may be subject to a search, including bags, clothes and other possessions whilst at MBS. Guests who do not agree to be searched may be denied entry or escorted off the property.
  15. Whenever a guest is not permitted to enter the Theatre or when a guest is escorted out of the Theatre for any reason, no refund will be paid in respect of his or her ticket.
  16. The right of admission is reserved and is subject to MBS’, the seller’s and the venue’s Conditions of Entry.
  17. Merchandise related to any event may only be sold by parties approved by MBS and may not be sold or resold by any other parties whether at or outside MBS’ premises.

PROHIBITED ITEMS 
The following items are PROHIBITED and therefore not permitted into the theatre:

  • Glass containers of any kind, food & beverages not purchased from the Theatre concession stands, pets (only service animals are permitted), aerosol cans, firearms, knives, box cutters, weapons of any kind, chairs, signs, sticks, poles, laser pointers, whistles, air horns, bull horns, fireworks, illegal substances/narcotics, pepper spray, mace, and any item deemed by management to be dangerous or inappropriate. Unlawful items that are discovered during security checks are subject to being confiscated and the person in possession of those items may be handed over to the Police.

Entry to the Sands Grand Ballroom at Marina Bay Sands® is subject to the following conditions:
 

  1. For the enjoyment of all audience members, all events will commence promptly at the time printed on the ticket. Please be seated at least 15 minutes before the performance. Late arrival may result in non-admittance until a suitable break in the performance.
  2. Please check specific show information for the babies and children admittance policy.
  3. Consumption of food and beverage is strictly prohibited in the Sands Grand Ballroom.
  4. Certain events could be restricted to persons 18 years and over. For these events, valid photo ID will be required at the point of entry - NRIC, Passport, Driver's License or Employment Pass are acceptable.
  5. Marina Bay Sands Pte. Ltd. ("MBS") will not be responsible for any minors left unattended at or in the ballroom. All children below 12 years of age must be accompanied by a parent or guardian.
  6. Strobe lighting and fog machines are frequently used in productions at this venue.
  7. Unless otherwise stated, this is a Reserved Seat event. Patrons are to sit in their assigned seat. Marina Bay Sands and the Promoter reserve the right to remove the Patron if the Patron is found to be in a seat not assigned to him, and refuses to return to his assigned seat.
  8. Photos, video-recordings and audio-recordings of the performance are strictly prohibited (guests found contravening this condition may have any images or recordings confiscated).
  9. All DSLR / Cameras with Interchangeable Lens are strictly prohibited inside the ballroom.
  10. Guests are asked to switch off their mobile phones and all other electronic devices before entering the ballroom.
  11. Guests who appear overly intoxicated may be refused entry.
  12. The ballroom is a smoke-free facility. Smoking is permitted only in designated areas outside of the ballroom.
  13. All guests may be subject to a search, including bags, clothes and other possessions whilst at Marina Bay Sands. Guests who do not agree to be searched may be denied entry or escorted off the property.
  14. Whenever a guest is not permitted to enter the ballroom or when a guest is escorted out of the ballroom for any reason, no refund will be paid in respect of his or her ticket.
  15. The right of admission is reserved and is subject to MBS', the seller's and the venue's Conditions of Entry.
  16. Merchandise related to any event may only be sold by parties approved by MBS' and may not be sold or resold by any other parties whether at or outside MBS' premises.

Prohibited Items

The following items are prohibited and therefore not permitted into the Sands Grand Ballroom:

  • Glass containers of any kind, food & beverages, pets (only service animals are permitted), aerosol cans, firearms, knives, box cutters, weapons of any kind, chairs, signs, sticks, poles, laser pointers, whistles, air horns, bull horns, fireworks, illegal substances/narcotics, pepper spray, mace, and any item deemed by management to be dangerous or inappropriate. Unlawful items that are discovered during security checks are subject to being confiscated and the person in possession of those items may be handed over to the Police.

Entry to events in MICE Convention Centre at Marina Bay Sands® is subject to the following conditions:
 

  1. For the enjoyment of all audience members, all events will commence promptly at the time printed on the ticket. Please be seated at least 15 minutes before the performance. Late arrival may result in non-admittance until a suitable break in the performance.
  2. Please check specific event information for the babies and children admittance policy.
  3. Unless otherwise stated, consumption of food and beverage is strictly prohibited in the venue.
  4. Certain events could be restricted to persons 18 years and over. For these events, the checking of valid photo IDs will be required at the point of entry – NRIC, Passport, Driver’s License or Employment Pass are acceptable forms of photo IDs.
  5. All children below 12 years of age must be accompanied by a parent or guardian at all times. Marina Bay Sands (“MBS”) will not be responsible for any minors left unattended at, in or around the convention centre.
  6. Strobe lighting and fog machines are frequently used in productions at this venue. If you feel unwell at any point in time, please contact our MBS staff.
  7. Unless otherwise stated, this is a Reserved Seat event. Patrons are to sit only in their assigned seat. MBS and the Promoter reserve the right to remove the Patron if the Patron is found to be in a seat not assigned to him, and refuses to return to his assigned seat.
  8. Photos, video-recordings and audio-recordings of the performance are strictly prohibited (guests found contravening this condition may have any images or recordings confiscated).
  9. All DSLR / Cameras with Interchangeable Lens are strictly prohibited inside the venue.
  10. Guests must switch off their mobile phones and all other electronic devices before entering the venue.
  11. Guests who appear overly intoxicated may be refused entry based upon the sole discretion of MBS management.
  12. The venue is a smoke-free facility. Smoking is permitted only in designated areas outside of the building.
  13. All guests may be subject to a search, including bags, clothes and other possessions whilst at MBS. Guests who do not agree to be searched may be denied entry or escorted off the property.
  14. Whenever a guest is not permitted to enter the event or when a guest is escorted out of the venue for any reason, no refund will be paid in respect of his or her ticket.
  15. The right of admission is reserved and is subject to MBS’, the seller’s and the venue’s Conditions of Entry.
  16. For General Admission events, queuing up first does not guarantee a front standing space. For crowd control reasons, MBS reserves the right and discretion to usher guests to designated sections of the venue.
  17. Merchandise related to any event may only be sold by parties approved by MBS and may not be sold or resold by any other parties whether at or outside MBS’ premises.

PROHIBITED ITEMS 
The following items are PROHIBITED and therefore not permitted into the Mice Convention Centre:

  • Glass containers of any kind, food & beverages (unless otherwise specified), pets (only service animals are permitted), aerosol cans, firearms, knives, box cutters, weapons of any kind, chairs, signs, sticks, poles, laser pointers, whistles, air horns, bull horns, fireworks, illegal substances/narcotics, pepper spray, mace, and any item deemed by management to be dangerous or inappropriate. Unlawful items that are discovered during security checks are subject to being confiscated and the person in possession of those items may be handed over to the Police.

Entry to the SkyPark Observation Deck is subject to the following conditions:

  1. Sands SkyPark Observation Deck is subject to inclement weather. If rain or lightning is present, then the SkyPark Observation Deck may be closed. Only guests that have been up to the SkyPark Observation Deck for less than one (1) hour prior to the time it is closed are entitled to a refund. Management reserves the right to close the SkyPark Observation Deck as they deem necessary.
  2. Entry to the SkyPark Observation Deck is subject to availability - wait time to enter will be based upon Observation Deck capacity and based on the sole discretion of Management.
  3. Tickets are for single entry only.
  4. Only children under 2 years of age may enter without a ticket. Everyone else must have a ticket for admittance.
  5. All guests may be subject to a search, including bags, clothes and other possessions, when entering the SkyPark Observation Deck. Searches may also be conducted on the guests on the premises or when they are leaving it.
  6. Throwing any item over the edge of the SkyPark Observation Deck is strictly prohibited. Any guest found contravening this condition will be subject to immediate removal from the premises and may be handed over to the Police.
  7. Guests are not permitted to bring any luggage up to the SkyPark Observation Deck. Luggage may be checked with the Guest Services Desk located at the Porte Cochere of Tower 3. Checked luggage will be subject to physical or electronic security screening.
  8. Guests who do not abide by the above rules may be denied entry to or escorted out of the premises.
  9. Whenever a guest is not permitted to enter the premises or when a guest is escorted out for any reason stated in these conditions, no refund will be paid in respect of the ticket.
  10. Guests must wear footwear - bare feet are not permitted.
  11. Loitering on the SkyPark Observation Deck is not permitted. Guests who do not abide by this rule may be escorted off the premises.
  12. The right of admission is reserved and is subject to both the Conditions of Entry of Marina Bay Sands and of the seller.

PROHIBITED ITEMS

THE FOLLOWING ITEMS ARE PROHIBITED AND THEREFORE NOT PERMITTED ON THE SKYPARK OBSERVATION DECK:

  1. Luggage, professional photographic equipment and professional video-recording equipment (such as tripods, lights and reflectors), pre-purchased food and beverages (light snacks are available for purchase at The SkyPark), glass bottles, aluminum cans, pets (only service animals are permitted), aerosol cans, firearms, knives (including pocket knives), box cutters or weapons of any kind, chairs, picnic blankets, signs, sticks, poles, laser pointers, drones, whistles, air horns, bull horns, fireworks, illegal substances/narcotics, pepper spray, mace and any item deemed by management to be dangerous or inappropriate.
  2. Prohibited items, excluding pets, weapons and illegal substances/narcotics, may be checked with the Guest Services Desk located at the Porte Cochere of Tower 3. Items may be subject to physical or electronic security screening.
  3. Whilst umbrellas are not prohibited, it is strongly recommended that guests DO NOT open them while on the SkyPark Observation Deck - the area is subject to strong gusts of wind. Management takes no responsibility for any loss of items or injuries sustained.
  4. Unlawful items that are discovered during security checks are subject to being confiscated and the person in possession of those items may be handed over to the Police.

Smoking Policy

  • Smoking at the SkyPark Observation Deck is strictly prohibited.
     

ENTRY TO THE ARTSCIENCE MUSEUM AT MARINA BAY SANDS® IS SUBJECT TO THE FOLLOWING CONDITIONS

  1. Admission time is strictly observed. Late arrival may result in non-admittance until suitable availability at the Museum’s discretion.
  2. Unless otherwise stated, children under 2 years may be admitted free of charge.
  3. Photography and videography is encouraged, unless otherwise stated. No flash photography, selfie sticks, tripods or bulky photography equipment are allowed. Visitors found contravening this condition may have any images or recordings confiscated and/or deleted.
  4. We request that visitors switch their mobile phones to silent mode before entering the Museum.
  5. Only food purchased from the food and beverage outlets in the Museum may be consumed within the Museum. Food or beverages are not permitted in any of the galleries at any time.
  6. Visitors who appear overly intoxicated may be refused entry at the Museum’s discretion.
  7. The Museum is a smoke-free facility. Smoking is permitted only in designated areas outside of the Museum.
  8. All visitors may be subject to a search, including bags, clothes and other possessions whilst at Marina Bay Sands (including the Museum). Visitors who do not agree to be searched may be denied entry or escorted off the property.
  9. The right of admission is reserved and is subject to Marina Bay Sands’, the seller’s and the venue’s Conditions of Entry. In the event that a visitor is escorted out of the Museum for any reason, or if a ticket has been purchased by a visitor who is not permitted entry, no refund will be paid in respect of the ticket purchased.
  10. In the event that a visitor found to have damaged any property or works in the Museum, Marina Bay Sands reserves all rights to claim for any loss, damage or expense suffered (including but not limited to legal costs), arising out of or in connection with any such damage.
  11. Merchandise related to any event may only be sold by parties approved by Marina Bay Sands and may not be sold or resold by any other parties whether at or outside Marina Bay Sands premises.
  12. Last ticket sales is strictly at 6pm and the Museum closes strictly at 7pm, unless otherwise stated.
  13. Tickets are non-exchangeable or refundable once validated.
  14. Marina Bay Sands Pte Ltd shall not be responsible or liable in contract, tort, or otherwise, for any claims, expenses, damage and losses, which arise out of or in connection with your visit to the Museum. Nothing in this paragraph excludes the liability of Marina Bay Sands Pte Ltd‘s negligence to the extent that such exclusion is prohibited by statute.
  15. We are dedicated to provide you with our best service and care. We seek your cooperation in the Mutual Respect. This is a place of fun and respect for staff and visitors. Bully or any threat of violence will not be tolerated. Be aware that our staff are also human beings and amenable to mistakes. Treat our staff with respect as how you wish to be treated.

PROHIBITED ITEMS

The following items are PROHIBITED and therefore not permitted into the Museum:

  • Glass containers of any kind, beverages, pets (only service animals are permitted), aerosol cans, firearms, knives, box cutters, weapons of any kind, chairs, signs, sticks, poles, laser pointers, whistles, air horns, bull horns, fireworks, illegal substances/narcotics, pepper spray, mace, and any item deemed by management to be dangerous or inappropriate. Unlawful items that are discovered during security checks are subject to being confiscated and the person in possession of those items may be handed over to the Police.
  • Bulky items such as luggage, umbrellas and musical instruments are to deposited at the Visitor Services Counter on Level 1.
  • Food and beverages are not allowed in the galleries and are not to be deposited at the Visitor Services Counter due to hygiene purpose. Visitor that is found not adhering to the rules may be decline entry to the exhibition

ENTRY TO THE SAMPAN RIDE IS SUBJECT TO THE FOLLOWING CONDITIONS:

  1. This ticket entitles one person to one Sampan Ride. Please be advised that children 2 to 8 years old must be accompanied by an adult on the Sampan Ride.
  2. The maximum number of people allowed on the Sampan Boat is 7. (This includes guests and rower)
  3. Children under 85cm in height and infants in arms are not permitted to take the ride.
  4. For safety purposes, pregnant ladies are not allowed to take the ride.
  5. All guests must remain seated for the duration of the ride.
  6. All guests assume all risk and liability for any medical conditions associated with taking a Sampan Ride. MBS shall bear no liability for any personal injuries, health problems or death sustained during a Sampan Ride directly or indirectly resulting from any existing medical condition of any guests.
  7. Entry to Marina Bay Sands Sampan Ride is subject to availability.
  8. All guests must comply with the rules and regulations for the Sampan ride.
  9. This boat ride is a shared ride and guests may be required to share the Sampan with other guests outside their party to make up the maximum number of people allowed in the Sampan. This is based on the sole discretion of MBS management.
  10. MBS reserves the right of admission.

USE OF THE DIGITAL LIGHT CANVAS AT MARINA BAY SANDS® IS SUBJECT TO THE FOLLOWING CONDITIONS:

  1. Entry to the Digital Light Canvas upon purchase of tickets is subject to availability. Waittime to enter will be based upon Digital Light Canvas premises capacity and Management has the sole discretion to decide when to allow guests entry.
  2. Digital Light Canvas Standard Entry tickets are for single entry and use only. Each ticket shall entitle the guest to enter the Digital Light Canvas premises for a continuous period of up to 60 minutes. Tickets sold under packages are subject to the applicable terms and conditions.
  3. “Personalized Expressions – Private Message Mode” tickets are for message display only, and do not include entry to the Digital Light Canvas premises.
  4. Only children under 2 years of age may enter without a ticket. All other parties must have a ticket for admittance. Proof of age may be required before entry is granted.
  5. Children aged 6 years of age & below must be accompanied by an adult at all times.
  6. All guests may be subject to a search, including bags, clothes and other possessions, when entering the Digital Light Canvas premises. Searches may be conducted on the guests on the premises or when they are leaving.
  7. Throwing any items into or onto the Digital Light Canvas premises is strictly prohibited.
  8. Personal items should not be left unattended within the Digital Light Canvas premises. All items left unattended may be disposed of by Marina Bay Sands and/or its representatives at its own discretion. Marina Bay Sands and its representatives are not responsible for the loss of any items left unattended within the premises.
  9. Guests are not permitted to bring luggage or other heavy objects onto the Digital Light Canvas premises. Luggage may be checked with the Guest Services Desk located at the Porte Cochere of Tower 3, and other items may be stored at the specified cloakroom storage locations within the Sands Expo & Convention Centre (MICE Level 3). Checked items may be subject to physical or electronic security screening.
  10. Guests must wear appropriate footwear at all times – bare feet are not permitted.
  11. During a visit, the “Personalized Expressions – Private Message Mode” may be activated. During such time, guests may be required to stand on the edge of the Digital Light Canvas premises for the duration of the message/s (approximately 2 minutes).
  12. Guests wearing dresses, skirts or shorts are advised to exercise caution as the floor of the Digital Light Canvas premises is reflective.
  13. Please note that fast moving images and lights are featured as part of the Digital Light Canvas display. If you feel unwell at any time, please move to the edge of the Digital Light Canvas premises and contact our staff.
  14. Please be careful while moving across the Digital Light Canvas premises as the display units may be slippery.
  15. The right of admission is reserved and is subject to the Conditions of Entry of Marina Bay Sands and its representatives. Guests who do not abide by the rules may be denied entry to or escorted out of the premises, upon the sole discretion of Marina Bay Sans and its representatives. Whenever a guest is not permitted to enter the premises or is escorted out for any reason stated in these conditions, no refund will be paid in respect of the ticket.

PROHIBITED ITEMS

THE FOLLOWING ITEMS ARE PROHIBITED AND THEREFORE NOT PERMITTED ON THE DIGITAL LIGHT CANVAS PREMISE:

  • Luggage, professional photographic equipment and professional video-recording equipment (such as tripods, lights and reflectors), food and beverages, glass bottles, aluminum cans, pets (only service animals are permitted), aerosol cans, firearms, knives (including pocket knives), box cutters or weapons of any kind, chairs, picnic blankets, signs, sticks, poles, laser pointers, whistles, air horns, bull horns, fireworks, illegal substances/narcotics, pepper spray, mace and any item deemed by management to be dangerous or inappropriate.

Entry to MARQUEE at Marina Bay Sands is subject to the following conditions:
 

  1. All events will commence promptly at 10pm unless otherwise advised by Marina Bay Sands. Performance times may vary depending on the main headline act.
  2. No food and/or beverages purchased from elsewhere will be allowed in the venue.
  3. All standard operational nights will be restricted to persons 18 years and over.
  4. Certain private events could be open to persons under the age of 18 years. For these type of events, all persons below 18 years of age must leave the venue if the event continues into an operational night.
  5. Valid photo ID must be produced at any point as proof of age if requested - NRIC, Passport, Driver's License or Employment Pass are acceptable.
  6. Strobe lighting, lasers and fog machines are frequently used at this venue.
  7. Professional photography, video-recordings and audio-recordings of the performance are strictly prohibited.
  8. All DSLR / Cameras with Interchangeable Lens are strictly prohibited inside the venue and must be checked into the Marquee Cloak Room.
  9. By visiting Marquee, guests are entering an area where photography, audio and video recording may occur. Photographs, video and audio recordings of guests may be used by Marina Bay Sands, Marquee or their representatives for promotional, marketing or advertising purposes, including publishing such photographs or recordings on publicly available websites and social media, without any remuneration.
  10. Guests who appear overly intoxicated may be refused entry.
  11. Marquee is a smoke-free facility within the main room. Smoking is only permitted in the designated smoking room.
  12. All guests may be subject to a search, including bags, clothes and other possessions whilst at Marina Bay Sands. Guests who do not agree to be searched may be denied entry or escorted off the property.
  13. If a guest is not permitted to enter Marquee or is escorted out of Marquee for any reason, no refund will be paid in respect of his or her ticket or door entry fee.
  14. The right of admission is reserved and is subject to MBS and the venue's Conditions of Entry.
  15. All merchandise related to any event, must be approved by and may only be sold by Marquee and Marina Bay Sands and may not be sold or resold by any other parties whether at or outside the venue.
  16. All guests must adhere to the dress code of smart casual attire. Gentlemen are required to wear long pants and closed-toe footwear. Guests in pool or gym attire, robes, hotel slippers, backpacks, singlets or tank tops may be denied entry.
  17. Reservation and Table Hold: Guests should contact Marquee if they have a reservation and are running late. As a courtesy to other guests, reservations are held for a maximum of thirty (30) minutes from reserved booking time. Reservations are not guaranteed after this time.
  18. 'BYO': Guests are not allowed to bring outside food or beverages to the venue. Guests who are interested in placing a cake order may contact Marquee at +65 6688 8660 to place an order at least 72 hours prior to the reservation time.

Prohibited Items

The following items are prohibited and therefore not permitted into MARQUEE:

  • Glass containers of any kind, food & beverages not purchased from Marquee. Pets (only service animals are permitted), aerosol cans, firearms, knives, box cutters, weapons of any kind, chairs, signs, sticks, poles, laser pointers, whistles, air horns, bull horns, fireworks, illegal substances/narcotics, pepper spray, mace, and any item deemed by management to be dangerous or inappropriate.
  • All unlawful items that are discovered during security checks are subject to being confiscated and/or discarded and the person in possession of those items may be handed over to the Police.