These Terms and Conditions apply to the Marina Bay Sands ordering website. By accessing the Website and initiating any transactions, you agree to be bound by these terms and conditions.
1. Services
a. The Sweet Collective is only available for takeaway service by online order at the Website, and not available for direct purchase and dine-in.
b. Collection of the items are only available at the Origin+Bloom outlet at Marina Bay Sands Hotel Tower 3 or the Origin+Bloom Pop-Up at Event Plaza . Please refer to the online order form for specific timings and dates.
c. Only items listed in The Sweet Collective are available for order and cannot be replaced by other items. Any product images shown are for illustration purposes only. All prices are in Singapore Dollar (SGD) and inclusive of Goods and Services Tax.
d. Menu items are not Halal-certified.
e. Special requests are not available.
2. Orders and Payments
a. Pre-orders may only be made through the Website. Orders submitted through any other means will not be accepted.
b. The last day for pre-orders is on 25 August 2025.
c. The process for placing an order is as follows:
- Choose your desired quantity and add them to cart.
- Validate the contents of the cart.
- Provide all required customer information.
- Select collection date, time and venue.
- Select preferred payment method.
- Confirm your order.
- Submit payment.
Once payment is completed and processed successfully, you will receive an order confirmation email from Marina Bay Sands with an order reference number.
d. You undertake that any information submitted through the Website shall be true and accurate in all respects.
e. Payment for your order may only be made through the Website. Bank cards accepted for payments are Visa, MasterCard and American Express.
f. Once your order is confirmed, no requests for changes will be entertained.
g. No refunds or cancellations are permitted for confirmed orders.
h. Purchases of The Sweet Collective will not be eligible for Sands LifeStyle Resort Dollars earnings or redemption.
3. Collection of Orders
a. Collection date, time and venue must be selected before the order is confirmed.
b. Compostable cutlery will be provided upon request.
c. Your order will be prepared by the collection date and time you have indicated, although in some situations a delay may be expected. Your order will be held for you till closing time of the same day of collection, and we shall not be obliged to provide the order to you if you fail to pick it up within such time. No refund will be issued in such cases. In the event of delays in pick up attributable to you, you bear the risk of any deterioration in quality or condition of the items, for example changes in temperature fit for consumption. No replacement of items or refund will be provided.
d. As the tarts are freshly made, it is recommended that the tarts are kept chilled at 4°C or below and consumed within 24 hours from the collection time for optimal taste and quality.
e. Please note that you are responsible for inspecting the items when you collect your order, and for reporting any issues to us before you leave the premises.
f. For changes to collection time, please email originandbloom_managers@marinabaysands.com. All requests must be submitted at least 24 hours prior to the original collection time.
4. Prohibited Actions
a. All text, graphics, photographs, logos, trademarks, artwork, sounds, music, user interfaces, visual interfaces and computer code in connection with the Website (the "Content") belongs to and/or is licensed to Marina Bay Sands, and is protected by copyright, trademark and other intellectual property rights. You are not permitted to copy, reproduce, republish, upload, post, publicly display, translate, transmit or distribute any part of the Content in any way without prior written permission from Marina Bay Sands.
b. Items purchased through the Website may not be resold.
5. Liability
a. Access to the Website or phone lines may be suspended temporarily and without notice in the case of system failure, maintenance, repair or any other reason. Marina Bay Sands will not be responsible for (i) electronic transmission errors or delays resulting in your inability to place an order or other loss, (ii) theft or destruction of or unauthorized access to or unauthorized alterations of materials, or technical, hardware, software failures of any kind, (iii) lost or unavailable connections, or delayed computer transmissions, whether caused by Marina Bay Sands, other users, or by any of the equipment or programming associated with or utilized in this takeaway service or by any technical or human error which may occur in the processing of submissions which may limit, restrict, or prevent your ability to submit an order.
b. Marina Bay Sands shall not be held liable for any delay in performing or partial or total failure to perform any of its obligations to you if such delay or failure is caused by circumstances beyond the reasonable control of Marina Bay Sands, its affiliates, authorized dealers/distributors, agents, including without limitation delays, changes, disruptions, cancellations, diversions or substitutions howsoever caused including without limitation as a result of war, terrorist action or threatened terrorist action, strikes, hostilities, civil commotions, accidents, fire, flood or natural catastrophes.
c. Save to the extent prohibited by statute, Marina Bay Sands shall not be liable for any liability, illness, injury, death, loss, litigation, claim, or damage that may occur, directly or indirectly, from your use of the takeaway service, including your failure to consume the items ordered within the recommended timeframe.
