Your Well-Being Is Our Top Priority

• Reducing capacity
  Hotel room occupancy and daily arrival capacity are limited to ensure a safe and controlled environment. Venue capacity is also limited to adhere to prevailing government guidelines.
• Safe distancing measures
  Staggered check-in and check-out timings to reduce crowd congregation. Auxiliary check-in locations are opened up during peak check-in to disperse crowds. Guests will also be kept at least one metre apart while queueing at check-in/out counters, concierges, elevators, restaurants, ATMs, kiosks and taxi lines; as well as when seated or in waiting areas.
• Enhanced hygiene protocol
  Particular attention is paid to high-touch items including TV remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels and flooring. Key cards are disinfected before re-use. Luggage trolleys will be sanitised after each use and storage rooms are sanitised three times daily.
• Deep cleaning
  Using the latest electrostatic spray technology (Lufter EA-X3 misting machine), we will disinfect contact surfaces and hard-to-reach places after every check-out. Being electrically charged, each spray allows the hospital-grade sanitisers and disinfectants to wrap around and evenly coat all types of surfaces for a more complete clean.
• Clean laundry
  All hotel linen is washed at a high temperature of 70 degrees Celsius. Also sanitised: Linen delivery trucks, trolleys, linen chute rooms and drop chutes.
• Contactless journey
  We encourage contactless payment solutions wherever possible, and offer contactless delivery of luggage and other hotel amenities to minimise physical interactions. Lift attendants are stationed in key elevators to press the buttons for guests.
• Public areas sanitisation
  Common areas are cleaned more frequently, up to every hour, while public washrooms will undergo deep cleaning each night. Hand sanitisers are placed in high-touch areas and common spaces for Team Members and hotel guests. 
• Limo focus
  The interior and exterior of each limousine are cleaned and sanitised thoroughly after each use and at the end of shift. Hand sanitisers and anti-bacterial wipes to be placed in all limousines. 
  
• Valet
  Valet drivers to don reusable gloves to minimise contact with guests. Contactless payment to be made available. Car areas in contact with valet driver to be sanitised before vehicle is handed back to guest.
• Pool cleaning
  At our iconic Infinity Pool, pool water quality and operating parameters are enhanced to higher standards, with water sampling conducted four times daily. Chlorine level raised to 2-3 ppm with a PH level of 7.2-7.8. Circulation cycles and backwash frequency are increased.

• SafeEntry: Temperature screening and mandatory digital check-in via the IR’s proprietary entry system (MBS SafeEntry) that incorporates both its loyalty membership requirements as well as the national digital check-in system for contact tracing.
• Reducing capacity: Capacity has been reduced to ensure the total number of people at any time does not exceed the operating capacity limit of one person per 10 sqm of Gross Floor Area (GFA).
  
• Safe distancing measures: Limitations on the number of patrons in private salons and at each gaming table, while electronic gaming machines and slots will be placed at least one metre apart. The limitations are as follows:
      *2 patrons per Table from B2M and Level 1
      *3 patrons per Table on Level 2
      *1 patron per alternative Slot/ETG Machine
• Public area sanitisation: High-touch areas and equipment will be cleaned and wiped down on a frequent basis, while more than 800 hand sanitiser stations will be placed throughout the gaming floor, including at every table and high-touch areas.
  
• Enhanced hygiene protocol: Deep cleaning of gaming pits, furniture and fixtures, including chips and gaming equipment, will be carried out on a regular schedule.
  
• Minimising interaction: We are scheduling more regular rotation of manpower on the gaming floor to minimise their direct contact with patrons.
• Optimising protection: All gaming Team Members will sanitise their hands before and after shifts at gaming tables/pits. Customer-facing Team Members will don masks and face shields.
  
• Better air quality: Fresh air intake will be maximised to increase external air flow into the building. The Casino air handling units are also equipped with high-quality hospital-grade HEPA filters.
  
• Contactless journey: We will be enabling contactless payment mode at selected Entry Levy Cashiers. Elevators will be scheduled for additional sanitisation, such as wiping of buttons.

• Reducing capacity
  To minimise crowds, especially during peak hours, we are limiting the capacity of the mall until restrictions are lifted.   
• Temperature screening
  Shoppers will have their temperature screened at individual retail outlets.
• Safe distancing
  Floor markings and clear demarcations will manage queues in fitting rooms, cashiers, retail concierge counters, and outside each retail outlet. Queue markers have also been placed at common areas where queues may form (e.g. lift lobbies and toilet entrances).
• Enhanced hygiene protocol
  Increased frequency of cleaning and disinfection of common spaces, high-touch surfaces and interactive components such as digital screens, lifts, and loaned equipment such as wheelchairs and strollers.
• Minimising risks
  Retail outlets are removing product testers and samples that require customer contact. Retailers are encouraged to offer electronic and contactless payment where possible.
• Public area sanitisation
  Frequent sanitisation of high-touch surfaces such as elevator buttons, hand rails, escalators and kiosks. Hand sanitisers are placed in high-touch areas and common spaces for Team Members and guests.
  
• Optimising protection
  Personal Protective Equipment (PPE) including masks are provided to Team Members, to be worn at all times. Hand sanitisers and surgical masks are available for customers at Retail Concierge counters.
  
• Active monitoring
  Safe Distancing Ambassadors are deployed at key areas within the mall to look out for groups of more than five visitors and remind them of safe distancing guidelines.
• Safe Entry
  All visitors will be required to provide key information to the MBS SafeEntry system upon entry and exit of the IR, for crowd control and contact tracing purposes.
  

• Reducing capacity
  We are limiting the seating capacity of each restaurant to adhere to safe distancing measures. All tables are spaced out and placed one metre apart.
• Safe distancing measures
  Diners are capped at groups of five or fewer per table, to adhere to mandatory safe distancing measures.
• Temperature screening
  Diners are screened again prior to their entry to each F&B outlet, with their visit logged through the SafeEntry system.
• Queue management
  A queue management system will reduce length of queues. We will also encourage restaurants to use electronic reservation systems where available.
• Redesigning buffets
  The traditional self-serve buffets are modified to do away with self-service and to minimise crowds at buffet counters. Instead, guests can enjoy the unlimited buffet servings, in an a la carte style, served right to their table.
• Enhanced hygiene protocol
  We are increasing the frequency of cleaning and disinfection of common spaces, high-touch surfaces and interactive components within the restaurants. Collaterals such as menus, bill folders and tablet devices are sanitised after every use. Inside the kitchens, work surfaces are cleaned every two hours or when dirty. Production kitchen floors will be scrubbed and cleaned at least six times a day.
• Contactless journey
  We are working on implementing pre-ordering and payment solutions to minimise physical clustering of customers waiting to place their orders. Where possible, we will incorporate mobile ordering and payment solutions, as well as contactless pick-up of food to minimise physical interactions.
• Digitalising the customer experience
  Beyond contactless payment, restaurants will also digitalise guest-facing collaterals such as physical newspapers and menus via QR codes. Guests would be able to scan these codes to read from their personal mobile devices.
• Enhanced protection
  Personal Protective Equipment (PPEs) such as masks, face shields and gloves will be worn by restaurant staff at all times.

• Reducing capacity
  Reducing room capacity by half as an operating guideline, and reworking floorplans to adhere to the revised capacities, in line with prevailing advisories. All theatre settings to have chairs that are one metre apart and distance between rows of seats to be set wider apart.
  
• Redesigning processes
  Working with clients to redesign on-site registration processes and introduce queue management systems to ensure safe distancing.
• Harnessing technology
  Utilising technology for pre-event registration, wherever possible. Automated self-cleaning handrail machines will be installed at all escalators in Sands Expo to ensure that high-touch points such as escalator handrails are constantly cleaned and sanitised.
• Modifying F&B set-ups
  Modifying meeting and banquet set-up arrangements to allow for safe distancing, with banquet table capacity limited to six persons. We can replace self-serve buffet-style food service with alternatives such as set lunches or modified buffet offerings served by Team Members instead.
• Enhanced hygiene protocol
  Increased frequency of cleaning and disinfection of common areas and high-touch surfaces. All audio visual equipment will be cleaned and sanitised after each use. Electrostatic sprayers will be used to disinfect meeting services spaces including business center, podiums, waiting areas, exhibit halls and lobbies. Primary elevator lobbies will be staffed during peak hours to provide assistance and additional sanitation, such as wiping of buttons.
• Temperature screening
  Temperature screening for all visitors and mandatory digital check-in via MBS SafeEntry for purposes of contact tracing prior to entry.
• Enhanced protection
  Masks to be made available for delegates at the Business Centre. Hand sanitisers are placed at various locations including meeting rooms, registration tables, coffee break areas, and in elevators. 
• Improving air flow
  The frequency of air filter replacement and Air Handling Units (AHUs) cleaning will be increased. In addition, we have maximised our fresh-air intake to increase external air flow into the building.
• Client customisation
  New hybrid event formats – combining physical events and virtual meetings – will emerge. Customisation of each event is key and we will continue to leverage on our technical capabilities, infrastructure and industry knowledge to help clients achieve their business objectives.

• Reducing capacity
  To minimise crowds, especially during peak hours, we are limiting the capacity of the museum. Only ticket-holders are able to access the museum in the initial phases of our re-opening.
  
• Safe distancing
  We are implementing safe distancing measures to ensure at least one metre of space between guests within the venue. Due to the lower capacity threshold in each gallery, tickets are available for advance sale online, and sold in specific time slots. This allows us to better manage visitor flow throughout the day. 
• Temperature screening
  Temperature screening for all visitors and mandatory digital check-in via the MBS SafeEntry system prior to entry.
• Contactless journey
  All visitors must pre-purchase tickets online before heading to the museum as entry will only be granted to ticket-holders. With their e-tickets, visitors will be able to proceed directly to the exhibitions, reduce the waiting time within the museum and minimise physical contact with ticketing staff. E-tickets can be purchased here.
• Enhanced hygiene protocol
  Increased frequency of cleaning and disinfection of common spaces, high-touch surfaces, such as counters and kiosks, as well as equipment. Hand sanitisers are placed in common areas and at all artworks.
• Active monitoring
  Museum Ambassadors are deployed at key areas to look out for groups of more than five visitors and remind them of safe distancing guidelines.

Marina Bay Sands is pleased to be certified SG Clean by the Singapore Government in recognition of our commitment towards the highest levels of sanitisation and hygiene. The stamp of assurance applies to our hotel, casino, Sands Expo and Convention Centre, The Shoppes at Marina Bay Sands and its tenants, our restaurants, as well as attractions such as ArtScience Museum.

The SG Clean Quality mark highlights our commitment to safeguard our communities' well-being, by adhering to the Government's sector-specific sanitisation and hygiene checklists, covering areas such as management oversight, cleaning methodology, toilet cleanliness, and general public hygiene.