Your Well-Being Is Our Top Priority

• Reducing capacity
  Hotel room occupancy, daily arrival and venue capacities are limited to ensure a safe and controlled environment. Marina Bay Sands permits a maximum of five unique individuals from in each hotel room/suite on any single day.
  
• Safe distancing measures
  Staggered check-in where guests are required to secure a registration time slot via SMS, within 24 hours prior to arrival. Across the property, guests will also be kept at least one metre apart while queueing at check-in/out counters, concierges, elevators, restaurants, ATMs, kiosks and taxi lines; as well as when seated or in waiting areas.
• Infinity Pool Access
  Guest access is limited to a maximum of 1 hour 15 mins per room, per day. Guests are required to make their pool session booking via SMS within 24 hours prior to arrival. Each registered guest must present their room key for access. Pool deck chairs will also be placed one metre apart.
• Fitness Club access
  The fitness club re-opens from 10 August for fully vaccinated individuals or those who have a valid negative Pre-Event test (PET) result.
• Enhanced hygiene protocol
  Particular attention is paid to high-touch items including TV remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels and flooring. Key cards are disinfected before re-use. Luggage trolleys will be sanitised after each use and storage rooms are sanitised three times daily.
• Deep cleaning
  Using the latest electrostatic spray technology (Lufter EA-X3 misting machine), we will disinfect contact surfaces and hard-to-reach places after every check-out. Being electrically charged, each spray allows the hospital-grade sanitisers and disinfectants to wrap around and evenly coat all types of surfaces for a more complete clean.
• Clean laundry
  All hotel linen is washed at a high temperature of 70 degrees Celsius. Also sanitised: Linen delivery trucks, trolleys, linen chute rooms and drop chutes.
• Contactless journey
  We encourage contactless payment solutions wherever possible, and offer contactless delivery of luggage and other hotel amenities to minimise physical interactions. 
• Public areas sanitisation
  Common areas in the Hotel are cleaned more frequently while public washrooms will undergo deep cleaning each night. Hand sanitisers are placed in high-touch areas and common spaces for Team Members and hotel guests.
• Limo focus
  The interior and exterior of each limousine are cleaned and sanitised thoroughly after each use and at the end of shift. Hand sanitisers and anti-bacterial wipes to be placed in all limousines. 
• Valet
  Valet drivers to don reusable gloves to minimise contact with guests. Contactless payment to be made available. Car areas in contact with valet driver to be sanitised before vehicle is handed back to guest.
• Pool cleaning
  At our iconic Infinity Pool, pool water quality and operating parameters are enhanced to higher standards, with water sampling conducted four times daily. Chlorine level raised to 2-3 ppm with a PH level of 7.2-7.8. Circulation cycles and backwash frequency are increased.
• Active monitoring
  Safe Distancing Ambassadors are deployed at key areas within the mall to remind shoppers of prevailing safe distancing guidelines.

Safe Management Measures include:

• TraceTogether-only venue: Present your TraceTogether App or Token for SafeEntry check-in before entering the Casino.
• Safe distancing measures: Limitations on the number of patrons in private salons and at each gaming table, while electronic gaming machines and slots will be placed at least one metre apart. The limitations are as follows:
  *Not more than 4 patrons per gaming table
  *Only one patron allowed per Slot/ ETG Machine
• Enhanced hygiene protocol: High-touch areas and equipment will be cleaned and wiped down on a frequent basis, while more than 800 hand sanitiser stations are available.
• Enhanced protection: Customer-facing Team Members will don masks and will sanitise their hands before and after shifts at gaming tables. Eating and drinking are only allowed within the restaurants at the Casino for fully vaccinated individuals. Smoking is not permitted in the Casino.
• Better air quality: Fresh air intake will be maximised to increase external air flow into the building. The Casino air handling units are also equipped with high-quality hospital-grade HEPA filters.
• Enhanced testing regime for staff: Under our enhanced Rostered Routine Testing (RRT) programme, guest-facing staff undergo Polymerase Chain Reaction (PCR) swab testing at an increased frequency, depending on their vaccination status and job risk profiles.

• Reducing capacity
  To minimise crowds, especially during peak hours, we are limiting the capacity of the mall until restrictions are lifted.
• TraceTogether-only venue
  Present your TraceTogether App or Token for SafeEntry check-in before entering The Shoppes. 
• Safe distancing
  Floor markings and clear demarcations will manage queues in fitting rooms, cashiers, retail concierge counters, and outside each retail outlet. Queue markers have also been placed at common areas where queues may form (e.g. lift lobbies and toilet entrances).
• Enhanced hygiene protocol
  Increased frequency of cleaning and disinfection of common spaces, high-touch surfaces and interactive components such as digital screens, lifts, and loaned equipment such as wheelchairs and strollers.
• Minimising risks
  Retail outlets are removing product testers and samples that require customer contact. Retailers are encouraged to offer electronic and contactless payment where possible.
• Public area sanitisation
  Frequent sanitisation of high-touch surfaces such as elevator buttons, hand rails, escalators and kiosks. Hand sanitisers are placed in high-touch areas and common spaces for Team Members and guests.
• Optimising protection
  Personal Protective Equipment (PPE) including masks are provided to Team Members, to be worn at all times. Hand sanitisers and surgical masks are available for customers at Retail Concierge counters.
• Active monitoring
  Safe Distancing Ambassadors are deployed at key areas within the mall to ensure that safe distancing guidelines are adhered to.

• TraceTogether-only venue: Present your TraceTogether App or Token for SafeEntry check-in and out.
• Safe distancing measures: Dine-in will be allowed for fully vaccinated individuals, in groups of up to five persons. Unvaccinated children aged 12 and below from the same household may join the group, as well as unvaccinated individuals with a valid negative Pre-event Test (PET) result. For more details, click here. Groups are to be seated at least one metre apart.
• Digital menus: Guests can view menus on their personal mobile devices via a QR code.
• Enhanced hygiene protocol: Increasing the disinfection of common spaces, high touch surfaces and interactive components.
• Enhanced protection: Personal Protective Equipment (PPE) such as masks and/or gloves will be worn by restaurant staff where appropriate.

During this period, dining reservations are required as seating capacities will be limited. Please also note:

• We reserve the right to verify that guests are eligible to dine in groups of up to five persons before admitting them into the establishment. For more details, click here.
• Alcohol sales and service will cease at 10:10pm. This is to ensure compliance with Singapore Government regulations that require consumption of alcoholic beverages to cease by 10:30pm.
• Guests are encouraged to opt for cashless or contactless payment modes.
• Guests must wear a mask at all times except when eating or drinking at their table.Guests can continue to order takeaway directly at the restaurant and/or via the Gourmet Takeaway platform.

• Reducing capacity and zoning
  Hosting of MICE events for up to 1,000 pax if all are vaccinated, with multiple zones of 50 persons.  Otherwise, only up to 50 attendees will be allowed without Pre-event Testing (PET)
• Safe distancing
  Ensuring at least one metre spacing between individuals at all times, and no intermingling between the various zones / groups.
• TraceTogether only venue
  Mandatory SafeEntry check-in through either scanning the QR code using the TraceTogether App on the mobile phone, or by presenting the TraceTogether Token.
• Enhanced protection
  Masks are readily available to all delegates at the Business Centre. Hand sanitisers are placed at various locations within the venue.
  
• Improving air flow
  Maximising fresh-air intake to introduce more external air flow into the building by increasing the frequency of air filter replacement and Air Handling Units (AHUs) cleaning.
• Hybrid event solutions
  Our state-of-the-art hybrid broadcast studio is built to help meeting planners adapt to the hybrid future with tech-enhanced capabilities that unify both in-person and virtual attendee experiences.

• TraceTogether-only venue
  Present your TraceTogether App or Token for SafeEntry check-in.
• Enhanced hygiene protocol
  Increased frequency of cleaning and disinfection of common spaces, high-touch surfaces, such as counters and kiosks, as well as equipment. Hand sanitisers are placed in common areas and at all artworks.
• Active monitoring
  Safe Distancing Ambassadors are deployed at key areas within the mall to ensure that safe distancing guidelines are adhered to.

Marina Bay Sands is pleased to be certified SG Clean by the Singapore Government in recognition of our commitment towards the highest levels of sanitisation and hygiene. The stamp of assurance applies to our hotel, casino, Sands Expo and Convention Centre, The Shoppes at Marina Bay Sands and its tenants, our restaurants, as well as attractions such as ArtScience Museum.

The SG Clean Quality mark highlights our commitment to safeguard our communities' well-being, by adhering to the Government's sector-specific sanitisation and hygiene checklists, covering areas such as management oversight, cleaning methodology, toilet cleanliness, and general public hygiene.